User Manual
Table Of Contents
- Contents
- 1. Introduction
- 2. Hardware Overview Indoor Model WAX610
- 3. Hardware Overview Outdoor Model WAX610Y
- 4. Install the Access Point in Your Network and Access It for Initial Configuration
- 5. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 6. Manage the Basic WiFi Features
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Remove a WiFi network
- Change the authentication and encryption for a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Enable or disable client isolation for a WiFi network
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- Change the VLAN ID for a WiFi network
- Enable or disable PMF for a WiFi network
- Enable or disable URL tracking for a WiFi network
- Change the format of the DHCP offer messages in a WiFi network
- Select a MAC ACL for a WiFi network
- Set bandwidth rate limits for a WiFi network
- 7. Manage the Basic Radio Features
- 8. Set Up and Manage a Captive Portal
- 9. Manage Access and Security
- 10. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Specify an existing domain name
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- 11. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser UI
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 12. Monitor the Access Point and the Network
- View the access point Internet, IP, and system settings
- View the WiFi radio settings
- View unknown and known neighbor access points
- View client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View alarms and notifications
- 13. Set up a WiFi Bridge
- 14. Manage the Advanced Radio Features
- 15. Diagnostics and Troubleshooting
- Perform a ping test
- Check the Internet speed
- Quick tips for WiFi troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED remains off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- Power/Cloud LED does not stop blinking amber, green, and blue
- 2.4G or 5G WLAN LED is off
- The extender access point and root access point cannot connect
- Troubleshoot WiFi connectivity
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Mount Indoor Model WAX610 to a Wall or Ceiling
- B. Mount Outdoor Model WAX610Y to a Wall or Pole
- C. Factory Default Settings and Technical Specifications
•
Remove the extender access point from your Insight network location and from your
Insight account. Then, add the extender access point to your Insight account again
and to your Insight network location.
2.4G or 5G WLAN LED is off
If the 2.4G WLAN LED or 5G WLAN LED is off, do the following:
•
Check to see if a radio is disabled (see Turn a radio on or off on page 90). By default,
both radios are enabled and the WLAN LEDs light as follows:
- Solid green. The radio is operating without any clients.
- Solid blue. The radio is operating with clients.
-
Blinking blue. The radio is operating with clients and is processing traffic.
•
If you are using a PoE+ connection, make sure that the PoE+ switch is providing
sufficient power to the access point. The access point requires power at the required
802.3at (PoE+) level. Insufficient PoE power can affect the radios.
If the error persists, a hardware problem might exist. For recovery instructions or help
with a hardware problem, contact technical support at netgear.com/support.
The extender access point and root access
point cannot connect
When you add the access point as an extender to an Insight network location that
includes one or more root access points (see Connect the access point as an extender
to a root access point on page 54), we recommend that you place the extender access
point in the same room as a root access point during the initial sync. After a successful
sync, move the extender access point to the location where you intend to use it.
For a reliable WiFi connection, place the extender access point less than 25 feet (7.5
m), in a line of sight with minimal obstacles from the closest root access point.
To sync the extender access point and the root access point after you already added
the extender access point to an Insight network location:
1. Place the extender access point in the same room as the root access point.
Use this extender access point location only during the sync process.
2. Connect the extender access point to a power source.
If you do not use a PoE connection to a PoE switch, connect a power adapter to the
DC power connector.
User Manual225Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y