User Manual
Table Of Contents
- Contents
- 1. Introduction
- 2. Hardware Overview Indoor Model WAX610
- 3. Hardware Overview Outdoor Model WAX610Y
- 4. Install the Access Point in Your Network and Access It for Initial Configuration
- 5. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 6. Manage the Basic WiFi Features
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Remove a WiFi network
- Change the authentication and encryption for a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Enable or disable client isolation for a WiFi network
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- Change the VLAN ID for a WiFi network
- Enable or disable PMF for a WiFi network
- Enable or disable URL tracking for a WiFi network
- Change the format of the DHCP offer messages in a WiFi network
- Select a MAC ACL for a WiFi network
- Set bandwidth rate limits for a WiFi network
- 7. Manage the Basic Radio Features
- 8. Set Up and Manage a Captive Portal
- 9. Manage Access and Security
- 10. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Specify an existing domain name
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- 11. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser UI
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 12. Monitor the Access Point and the Network
- View the access point Internet, IP, and system settings
- View the WiFi radio settings
- View unknown and known neighbor access points
- View client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View alarms and notifications
- 13. Set up a WiFi Bridge
- 14. Manage the Advanced Radio Features
- 15. Diagnostics and Troubleshooting
- Perform a ping test
- Check the Internet speed
- Quick tips for WiFi troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED remains off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- Power/Cloud LED does not stop blinking amber, green, and blue
- 2.4G or 5G WLAN LED is off
- The extender access point and root access point cannot connect
- Troubleshoot WiFi connectivity
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Mount Indoor Model WAX610 to a Wall or Ceiling
- B. Mount Outdoor Model WAX610Y to a Wall or Pole
- C. Factory Default Settings and Technical Specifications
Troubleshoot WiFi connectivity
If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal,
try to isolate the problem:
•
Make sure that the WiFi settings in the WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point and WiFi device must match exactly. Make sure
that the WiFi device uses the correct passphrase for the WiFi network.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 30.
•
Does the WiFi device support the authentication and encryption that you configured
for the WiFi network?
For more information, see Change the authentication and encryption for a WiFi
network on page 70.
Note: If the access point’s WiFi authentication and encryption is set to WPA3
Personal, make sure that the WiFi adapter device driver is updated to the latest
version on the WiFi device.
•
Does the WiFi device find the WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is
probably off, too. For more information about the WiFi radios, see Turn a radio on
or off on page 90.
•
If you disabled the access point’s SSID broadcast for the WiFi network, the WiFi
network is hidden and does not display in the WiFi device’s network scanning list.
(By default, SSID broadcast is enabled.) For more information about the SSID
broadcast, see Hide or broadcast the SSID for a WiFi network on page 74.
Tip: If you want to change the settings of a WiFi network on the access point, use a
wired LAN connection to avoid being disconnected when the new WiFi settings take
effect.
If the WiFi device finds the WiFi network but the signal strength is weak, check these
conditions:
•
Is the WiFi device too far from the access point, or too close?
Place the WiFi device near the access point, but at least 6 feet (1.8 meters) away,
and see whether the signal strength improves.
•
Are objects between the WiFi device and the access point blocking the WiFi signal?
User Manual227Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y