User Manual
Table Of Contents
- Contents
- 1. Introduction
- 2. Hardware Overview
- 3. Install the Access Point in Your Network and Access It for Initial Configuration
- Position your access point for best performance
- Set up and connect the access point to your network
- Connect to the access point for initial configuration
- Connect over WiFi using the NETGEAR Insight app
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi to the local browser UI for initial configuration
- Connect over the LAN to the local browser UI for initial configuration
- Configure the access point offline using a directly connected computer
- Log in to the access point after initial setup
- Dismiss a browser security warning
- 4. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 5. Manage the Basic WiFi Features for a WiFi network
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Remove a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Change the VLAN ID for a WiFi network
- Change the authentication and encryption for a WiFi network
- Enable or disable PMF for a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- 6. Manage the Basic Radio Features
- 7. Set Up and Manage a Captive Portal
- 8. Manage Access and Security
- 9. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Set an existing domain name
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- 10. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser UI
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 11. Monitor the Access Point and the Network
- Display the access point Internet, IP, and system settings
- Display the WiFi radio settings
- Display unknown and known neighbor access points
- Display client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View alarms and notifications
- 12. Manage the Advanced WiFi Features for a WiFi network
- 13. Set up a WiFi Bridge
- 14. Manage the Advanced Radio Features
- 15. Diagnostics and Troubleshooting
- Perform a ping test
- Check the Internet speed
- Quick tips for WiFi troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED remains off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- Power/Cloud LED does not stop blinking amber, green, and blue
- 2.4G or 5G WLAN LED is off
- The extender access point and root access point cannot connect
- Troubleshoot WiFi connectivity for a WiFi client device
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Factory Default Settings and Technical Specifications
- B. Mount the Access Point to a Wall or Ceiling
By default, load balancing is disabled. When you enable load balancing, all three
types of load balancing are enabled. You can individually disable one or more types
of load balancing.
6.
To individually enable or disable one or more types of load balancing, do the
following:
•
To disable a particular type of load balancing, clear the small blue check box to
the left of the Based On text.
•
To enable a particular type of load balancing, select the small blue check box to
the left of the Based On text.
7.
To change the load balancing settings, do the following:
•
Based On Maximum Number Of Clients: For each radio, move the associated
slider to specify the maximum number of clients allowed, before the radio stops
accepting new client associations. For each radio, the minimum number of clients
is 5 and the maximum number is 200, and the default number is 200.
•
Based On Channel Load: For each radio, move the associated slider to specify
the maximum percentage of channel load that is allowed on the radio, before it
stops accepting new client associations. For each radio, the minimum percentage
of channel load is 50, the maximum percentage is 90, and the default percentage
is 70.
•
Based on Channel Receive Signal Strength: For each radio, move the associated
slider to specify the minimum required RSSI value for an individual client, below
which the radio does not accept the client association. For each radio, the
minimum RSSI value is 1, the maximum value is 50, and the default value is 23.
8. Click the Apply button.
Your settings are saved.
Manage sticky clients
During roaming, sticky clients do not change to an access point with a better signal but
remain associated with (that is, stick to) their initial access point, even though the quality
of the connection to that access point is degraded. Such a situation causes delay for
other clients that are associated with that access point.
Note: For a home WiFi network with a single access point, a sticky client is useful
because no other access point is available to associate with during roaming. For a
business or enterprise network with multiple access points, a sticky client can cause a
drain on WiFi resources.
User Manual210Manage the Advanced Radio
Features
Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620