User Manual
Table Of Contents
- Contents
- 1. Introduction
- 2. Hardware Overview
- 3. Install the Access Point in Your Network and Access It for Initial Configuration
- Position your access point for best performance
- Set up and connect the access point to your network
- Connect to the access point for initial configuration
- Connect over WiFi using the NETGEAR Insight app
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi to the local browser UI for initial configuration
- Connect over the LAN to the local browser UI for initial configuration
- Configure the access point offline using a directly connected computer
- Log in to the access point after initial setup
- Dismiss a browser security warning
- 4. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 5. Manage the Basic WiFi Features for a WiFi network
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Remove a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Change the VLAN ID for a WiFi network
- Change the authentication and encryption for a WiFi network
- Enable or disable PMF for a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- 6. Manage the Basic Radio Features
- 7. Set Up and Manage a Captive Portal
- 8. Manage Access and Security
- 9. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Set an existing domain name
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- 10. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser UI
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 11. Monitor the Access Point and the Network
- Display the access point Internet, IP, and system settings
- Display the WiFi radio settings
- Display unknown and known neighbor access points
- Display client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View alarms and notifications
- 12. Manage the Advanced WiFi Features for a WiFi network
- 13. Set up a WiFi Bridge
- 14. Manage the Advanced Radio Features
- 15. Diagnostics and Troubleshooting
- Perform a ping test
- Check the Internet speed
- Quick tips for WiFi troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED remains off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- Power/Cloud LED does not stop blinking amber, green, and blue
- 2.4G or 5G WLAN LED is off
- The extender access point and root access point cannot connect
- Troubleshoot WiFi connectivity for a WiFi client device
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Factory Default Settings and Technical Specifications
- B. Mount the Access Point to a Wall or Ceiling
The access point functions as a PoE PD and the
Power/Cloud LED remains solid amber
When you connect the access point to a power source, the Power/Cloud LED lights
solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue,
indicating that the startup procedure is complete and the access point is ready.
If the access point functions as a PoE PD and the Power/Cloud LED remains solid amber
after five minutes, the access point might not be receiving power at the required 802.3at
(PoE+) level. For example, this situation might occur if the access point is connected to
a switch that provides only 802.3af (PoE) rather than 802.3at (PoE+).
Do the following:
1. Disconnect and reconnect the Ethernet cable at the LAN/PoE+ port on the access
point and at the 802.3at (PoE+) port on the PoE+ switch.
The access point restarts.
2.
If the Power/Cloud LED remains solid amber after five minutes, check to see why
the PoE+ switch cannot provide sufficient PoE power to the access point.
Most likely, the PoE power budget of the PoE+ switch is oversubscribed and you
might need to disconnect another PoE device from the PoE+ switch to make sufficient
PoE power available for the access point.
If the error persists, see Power/Cloud
LED remains solid amber on page 221.
Power/Cloud LED does not light blue in the NETGEAR
Insight management mode
If the access point functions in the Web-browser management mode, the Power/Cloud
LED lights green. This is normal LED behavior.
However, if the access point functions in the NETGEAR Insight management mode and
the Power/Cloud LED does not light blue but remains green, the access point is not
connected to the Insight cloud-based management platform.
If the access point functions in the NETGEAR Insight management mode and the
Power/Cloud LED does not light blue, do the following:
1.
Verify that the management mode of the access point is NETGEAR Insight.
For more information, see Change
the management mode to NETGEAR Insight or
Web-browser on page 136.
2. Make sure that the Ethernet cable connection between the access point and your
network is good.
User Manual222Diagnostics and
Troubleshooting
Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620