User Manual
Table Of Contents
- Contents
- 1. Introduction
- 2. Hardware Overview
- 3. Install the Access Point in Your Network and Access It for Initial Configuration
- Position your access point for best performance
- Set up and connect the access point to your network
- Connect to the access point for initial configuration
- Connect over WiFi using the NETGEAR Insight app
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi to the local browser UI for initial configuration
- Connect over the LAN to the local browser UI for initial configuration
- Configure the access point offline using a directly connected computer
- Log in to the access point after initial setup
- Dismiss a browser security warning
- 4. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 5. Manage the Basic WiFi Features for a WiFi network
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Remove a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Change the VLAN ID for a WiFi network
- Change the authentication and encryption for a WiFi network
- Enable or disable PMF for a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- 6. Manage the Basic Radio Features
- 7. Set Up and Manage a Captive Portal
- 8. Manage Access and Security
- 9. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Set an existing domain name
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- 10. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser UI
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 11. Monitor the Access Point and the Network
- Display the access point Internet, IP, and system settings
- Display the WiFi radio settings
- Display unknown and known neighbor access points
- Display client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View alarms and notifications
- 12. Manage the Advanced WiFi Features for a WiFi network
- 13. Set up a WiFi Bridge
- 14. Manage the Advanced Radio Features
- 15. Diagnostics and Troubleshooting
- Perform a ping test
- Check the Internet speed
- Quick tips for WiFi troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED remains off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- Power/Cloud LED does not stop blinking amber, green, and blue
- 2.4G or 5G WLAN LED is off
- The extender access point and root access point cannot connect
- Troubleshoot WiFi connectivity for a WiFi client device
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Factory Default Settings and Technical Specifications
- B. Mount the Access Point to a Wall or Ceiling
- 11b: 802.11ax, 802.11ng, 802.11bg, and 802.11b WiFi clients can connect
to the access point. However, the speed of 802.11ax, 802.11n, and 802.11bg
clients is limited to the maximum speed that is supported by 802.11b (about
11 Mbps).
•
5 GHz radio: Select one of the following WiFi modes for the 5 GHz radio:
- 11ax: 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect
to the access point. This is the default setting.
- 11ac: 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect
to the access point. However, the speed of 802.11ax clients is limited to the
maximum speed that is supported by 802.11ac (about 867 Mbps).
- 11na: 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect
to the access point. However, the speed of 802.11ax and 802.11ac clients is
limited to the maximum speed that is supported by 802.11na (about 450
Mbps).
- 11a: 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect to
the access point. However, the speed of 802.11ax, 802.11ac, 802.11na clients
is limited to the maximum speed that is supported by 802.11a (up to about
54 Mbps).
6. Click the Apply button.
A warning pop-up window displays.
7. Click the OK button.
The pop-up window closes and your settings are saved. The radio or radios restart
and WiFi clients might need to reconnect.
Change the channel width for a radio
Use the following guidelines when you determine the channel width for a radio:
•
A wider channel generally improves the performance (no or minimal interference
and better data rates).
•
A narrower channel generally results in lower throughput but might provide a more
stable connection in a demanding situation, such as an environment with a long
distance between the access point and WiFi clients and more than normal
interference.
•
The 802.11n specification allows a 40 MHz–wide channel in addition to the legacy
20 MHz channel that is available with other WiFi modes.
User Manual79Manage the Basic Radio
Features
Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620