User Manual
Table Of Contents
- Reference Manual for the 54 Mbps Wall-Plugged Router WGX102
- Contents
- Chapter 1 About This Manual
- Chapter 2 Introduction
- Chapter 3 Connecting the Router to the Internet
- Prepare to Install Your Wireless Router
- First, Connect a Wall-Plugged Ethernet Bridge XE102
- Connect the Wireless Router to the Internet
- Now, Set Up a Computer for Wireless Connectivity
- Troubleshooting Tips
- Overview of How to Access the Wireless Router
- How to Manually Configure Your Internet Connection
- Using the Smart Setup Wizard
- NETGEAR Product Registration, Support, and Documentation
- Chapter 4 Wireless Configuration
- Chapter 5 Content Filtering
- Chapter 6 Maintenance
- Chapter 7 Advanced Configuration of the Router
- Chapter 8 Troubleshooting
- Appendix A Technical Specifications
- Appendix B Network, Routing, Firewall, and Basics
- Appendix C Preparing Your Network
- What You Need To Use a Router with a Broadband Modem
- Preparing Your Computers for TCP/IP Networking
- Configuring Windows 95, 98, and Me for TCP/IP Networking
- Configuring Windows NT4, 2000 or XP for IP Networking
- Configuring the Macintosh for TCP/IP Networking
- Verifying the Readiness of Your Internet Account
- Restarting the Network
- Appendix D Wireless Networking Basics
- Glossary
- Index
Reference Manual for the 54 Mbps Wall-Plugged Router WGX102
8-4 Troubleshooting
July 2004 202-10036-01
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and select an external site such as www.netgear.com
2. Access the Main Menu of the router’s configuration at http://www.routerlogin.net.
3. Under the Maintenance heading, select Router Status
4. Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
1. Turn off power to the cable or DSL modem.
2. Turn off power to your router.
3. Wait five minutes and reapply power to the cable or DSL modem.
4. When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to
your router.
5. Then restart your computer.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case: