Warranty

Warranty Return Policy

You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a

product. The phone numbers for most countries are in this link. Products returned without an RMA number

are not processed and will be returned to you.

• NETGEAR itself does not give refunds or offer product upgrades. Refunds come from the place of

purchase, only.

• Proof of purchase is required to get warranty service.

• Return shipping is prepaid by the customer.

• International customers may be subject to duties, taxes and brokerage fee. Customers are

responsible for fees incurred.

Limited Liability Warranty

NETGEAR products are covered by a limited liability warranty from defects in material and workmanship.

This warranty does not apply if, in the judgement of NETGEAR, the product fails due to damage from

shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner

not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial

number. Repair by anyone other than NETGEAR or an approved agent voids this warranty. The maximum

liability of NETGEAR is the product purchase price. For details, refer to the warranty and owner registration

card. You can find if your product is covered by NETGEAR warranty by comparing the duration of the

warranty against the purchase date.

Warranty Replacement Procedure

Do not ship your defective product to NETGEAR before contacting customer support.

1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.

2. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this

information is required:

• Your contact information

• Product serial number

• Proof of purchase

• Credit card information for optional shipping services

3. The Customer Support Representative will provide you with an RMA number and shipping information.

Please be sure to write this down.

4. Package product securely. Do not include manuals, softwares, cables, or mounting brackets. NETGEAR

PAGE 1
Warranty Return Policy You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. The phone numbers for most countries are in this link. Products returned without an RMA number are not processed and will be returned to you. • NETGEAR itself does not give refunds or offer product upgrades. Refunds come from the place of purchase, only. • Proof of purchase is required to get warranty service. • Return shipping is prepaid by the customer.
PAGE 2
only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package. 5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to NETGEAR. We suggest using a carrier that provides tracking information.
PAGE 3
replacement unit, a prepaid shipping label will be included. Use the prepaid shipping label to return the defective product to the RMA fulfillment center. You must return the defective product within 10 business days of receipt of replacement product. If you fail to return the product within 10 business days, you will be billed the current list price. When your replacement part is shipped, your credit card will be charged for the amount below. You will be charged a flat fee of $29.