Warranty

only replaces the defective unit and will not return other accessories. Include your contact information with
your name, address, phone number, and RMA number inside the package.
5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA
number on the outside of the package you are returning. Customers are responsible for the freight charges
to NETGEAR. We suggest using a carrier that provides tracking information. NETGEAR is not responsible for
packages lost in transit to NETGEAR. The replacement product is shipped by ground with shipping charges
prepaid. Expedited shipping is available at extra cost.
For status of an already issued RMA, call in the U.S or Canada: 1-888-NETGEAR or 1-888-638-4327 or click
here.
All other countries contact your local customer support.
What is the Warranty on my Replacement Unit?
Warranty on the replacement unit continues from the original date of purchase and will be extended for the
number of whole days that the product has been out of the buyer's hands for warranty repairs.
Shipping Options
Swap Exchange
This option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment
center receives the defective product, a replacement unit is shipped out in one business day via ground
services.
Advance Ground (U.S. only)
The RMA fulfillment center will ship the replacement unit via ground before receipt of defective item, based
on product availability. Your order must be received before 6 PM Eastern Standard Time. A prepaid shipping
label will be included with your replacement unit. You will be charged a flat fee of $16.90 for Home Products
and $19.90 for Business Products for this service option. You must return the failed product to the RMA
fulfillment center within 10 business days of receiving the product. If you fail to return the product within 10
business days, you will be billed the current list price.
Advance Next Business Day (U.S. only)
For extra cost, Advance Priority allows you to receive the replacement unit the next business day, based on
product availability. Your RMA number must be issued before 7 PM Eastern Standard Time. Along with the