N600 Wireless Dual Band Gigabit Router WNDR3700 Setup Manual NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134 USA June 2010 208-10338-05 v1.
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Contents N600 Wireless Dual Band Gigabit Router WNDR3700 Setup Manual Getting to Know Your Wireless Router................................................................................ 1 Unpacking Your New Wireless Router .............................................................................. 1 Hardware Features ............................................................................................................ 2 Front Panel .................................................................
Checking the Internet Service Connection ...................................................................... 30 Obtaining an Internet IP Address .............................................................................. 30 Troubleshooting PPPoE ............................................................................................ 31 Troubleshooting Internet Browsing ...........................................................................
Getting to Know Your Wireless Router Congratulations on your purchase of the NETGEAR® N600 Wireless Dual Band Gigabit Router WNDR3700. Before you begin installing your router, check the package contents (see “Unpacking Your New Wireless Router” on page 1). Become familiar with the front and back panels of your router— especially the LEDs—and the important information on the router label (see “Hardware Features” on page 2).
To prepare your router for installation: 1. Carefully remove the protective film from the top of your router. 2. Set up your N600 wireless gigabit router by aligning the arrow on the base with the arrow on the back of the case, and sliding the router onto the base. Reset Factory Settings button Figure 1 3. Place your router in an area suitable for installation (near an AC power outlet and accessible to the Ethernet cables for your wired computers).
Front Panel 1 2 3 4 5 6 7 8 Figure 2 The front panel has nine status lights that you can use to monitor and verify various conditions. There are also two switch buttons on the right (or at the bottom if the router is in its stand). The status lights are described in Table 1, and the switch buttons in Table 2. Table 1. Status Light Descriptions Item Function 1. Activity Power/Test Solid Amber Description The unit is starting up after being powered on.
Table 1. Status Light Descriptions (continued) Item Function 4. 5. 6. USB Internet Activity Description Off No USB device is connected, or the “Safely Remove Hardware” button has been pressed and it is now safe to remove the attached USB device. Solid Green The USB device has been accepted by the Router and is ready to be used. Fast Blinking Green The USB device is in use. Off No Ethernet cable is connected to the modem.
For more information on modes, see “Configuring Your Wireless Settings and Security Options” on page 20, and the online Reference Manual, available on the Resource CD. Back Panel The rear panel of the WNDR3700 router contains the items in the list that follows the figure. 1 2 3 4 5 Figure 3 The back of the N600 wireless gigabit router includes: 1. A Power On/Off button. 2. An AC power adapter outlet. 3. Four local (LAN) 10/100/1000 Mbps Ethernet ports for connecting the router to local computers.
Router Label View the label on the bottom of the N600 wireless gigabit router to identify the security PIN, serial number, port connectors, status lights, and default login information. Figure 4 Positioning Your Wireless Router The N600 wireless gigabit router lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router.
Installing Your Wireless Router To help you set up your router and get on the Internet quickly, the Resource CD contains a Smart Wizard™. The Smart Wizard walks you through the steps required to connect your router and PC(s); configure your internet settings; configure your wireless settings; and enable wireless security for your network.
Updating Your Router Firmware NETGEAR is always improving the operability and features included with your router. To make it easy for you to receive the best, most up-to-date features of your router, NETGEAR provides a variety of methods for updating your product. • The Smart Wizard installation assistant lets you check for and install updates as part of the setup activity. • The router includes an update feature that lets you check for and install updates.
Installing Your Wireless Router Using Smart Wizard Prepare the following before you set up your router, making sure that: • • • • You are using a computer with either a Mac operating system or a Windows operating system (Windows 7, Windows Vista, Windows 2000, or Windows XP with Service Pack 2 or above). You have an Internet service connection through an Internet Service Provider (ISP). Your PC has a wired Ethernet connection (not a wireless connection).
3. Follow the instructions and prompts to complete the installation. The Smart Wizard guides you through installing your router, connecting your router to the Internet, configuring your wireless network settings, and selecting the optimum security protection for your network.
Installing Your Wireless Router Manually (Advanced and Linux Users) Before installing and connecting your router manually, review the list below and make sure that you have all of the necessary information. • Internet ADSL or cable service connection to an Internet Service Provider (ISP). • The configuration information your ISP gave you.
Control Panel of your computer. If you are unsure about this, refer to the documentation for your computer or see the link to TCP/IP Addressing in “Related Documents” on page 39. If you are replacing an existing router, disconnect it completely from your network and set it aside before starting to install your new router. There are two steps to setting up your N600 wireless gigabit router: 1. Connect the router to the ADSL or cable modem, and connect a computer to the router. 2.
3 Figure 6 4. Locate the cable you removed from the modem in step 2. Securely insert that cable (4) into a LAN port on the router such as LAN port 1. 4 Figure 7 Your network cables are connected, and you are ready to start your network. It is important that you start your network in the correct sequence. To start your network in the correct sequence. Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet.
1. First, plug in and turn on the cable or DSL modem (if your modem has a backup battery, plug it back in). Wait 2 minutes. 2. Now, plug the power cord into your N600 wireless gigabit router and into a power outlet. Wait 1 minute. 3. Last, turn on your computer. It might take several minutes for your router to establish a connection with your computer and your Internet provider. For DSL customers, if software logs you in to the Internet, do not run that software.
• Internet. The Internet port light (5) should be lit. If it is not, make sure that the Ethernet cable is securely attached to the N600 wireless gigabit router Internet port and that the modem, and that the modem is powered on. • LAN. At least one LAN light (6) should be lit. Green indicates that your computer is communicating at 1 Gbps; amber indicates 10/100 Mbps.
A login window such as the one in the following figure displays: Figure 10 2. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lowercase letters. The router user name and password are not the same as any other user name or password you might use to log in to your Internet connection. 3.
5. If new firmware is available, click Yes, and the router will automatically upgrade itself with the latest firmware. Do not try to go online, turn off the router, shut down the computer, or do anything else to the router until the router finishes restarting and the Ready light has turned solid green for several seconds! 6. From the main menu, select Setup Wizard. The Setup Wizard screen displays. Figure 11 7. Select No to set up the connection yourself.
If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your ISP to verify that you have the correct configuration information. • Read “Troubleshooting” on page 26. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support.
Configuring Your Wireless Network After installing your router, you must log into the router to complete your wireless setup. When you log in to the browser, you will be prompted to check for firmware updates from the NETGEAR update server. Accessing Your Router After Installation and Checking for New Firmware The Smart Wizard only appears when you run the CD.
Configuring Your Wireless Settings and Security Options The wireless network settings of the router must match the wireless network settings of any wireless devices that connect wirelessly to the router (such as wireless adapter cards and wireless computers). For a wireless connection, the router and each wireless computer must use the same SSID, also called the wireless network name, and the same wireless security. NETGEAR strongly recommends that you use wireless security.
• The wireless mode (802.11n) that each wireless adapter supports. The default is Up to 130Mbps at 2.4 GHz and 300Mbps at 5 GHz. • Wireless security option. NETGEAR strongly recommends that you use wireless security. To successfully implement wireless security, check each wireless adapter to determine which wireless security option it supports. To set up basic wireless connectivity on your router: 1. Log in to the N600 wireless gigabit router at its default LAN address of http://192.168.1.
a. Enter the SSID name. The default is NETGEAR-5G. The SSID of any wireless adapters must match the SSID you configure in the N600 wireless gigabit router. If they do not match, you will not get a wireless connection. b. Select the operating channel for the wireless mode. The default channel is 36. If there is an Auto option in the channel list and you select it, the router will find the best operating channel available. If you notice interference from nearby devices, you can select a different channel.
4. Check that each wireless computer has a wireless link and is able to obtain an IP address by DHCP from the router. For a Windows PC, go to the Control Panel and select Network Connections. Check the Wireless Connections Properties and ensure that TCP/IP Properties are set to Obtain an IP address automatically. To access the Internet from any computer connected to your N600 wireless gigabit router, launch a browser such as Microsoft Internet Explorer or Mozilla Firefox.
2. Push the N600 wireless gigabit router’s WPS button, then release. The WPS LED will start to blink. 3. While the WPS LED is blinking, you have 2 minutes to enable WPS on the device you are connecting to. The blinking ceases when one of these two conditions occurs: • WPS has enabled security between the router and the other device.
3. Note your SSID name. If you used WPS to establish a connection with other devices, the SSID will now be a randomly selected name. The SSID of any wireless adapters or wireless devices connected to your router must match the SSID you configured in the N600 wireless gigabit router. If they do not match, you will not get a wireless connection. 4. Make sure that you have selected the region in which the wireless router will operate. 5. Check the Wireless mode.
Troubleshooting This chapter gives information about troubleshooting your N600 wireless gigabit router.
Make sure that the network settings of the computer are correct: 1. Verify that your LAN-connected computers are configured to obtain an IP address automatically through DHCP. For help with this, see the documentation for your computer or “Related Documents” on page 39. 2. Verify whether the MAC address is needed. Some cable modem services require you to use the MAC address of the computer registered on the account.
If the correct behavior does not occur, check for a remedy from the following table. Table 3. Troubleshooting the router’s LED behavior LED Behavior Recommended Action Power light is off. See “Connecting Your N600 Wireless Gigabit Router” on page 11), check the following: • Make sure that the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet. • Check that you are using the power adapter supplied by NETGEAR for this product.
Table 3. Troubleshooting the router’s LED behavior (continued) Internet light stays amber. When the router is turned on, the Internet light turns amber for about 70 seconds and then turns green. If the light does not turn green, the router has a problem. If the Internet light is still amber 2 minutes after turning on power to the router: 1. The Internet is not accessible. Confirm that you have the correct internet setting. 2. Clear the router’s configuration to factory defaults.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the browser and starting it again. Checking the Internet Service Connection If your router is unable to access the Internet, check that the Internet connection is working, and then check that the N600 wireless gigabit router can get an Internet address. Check that the Internet connection is working: 1. Internet connection.
If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following: • Your service provider might require a login. Ask your service provider whether they require PPP over Ethernet (PPPoE) login. • The service name, user name, and password might be set incorrectly. See “Troubleshooting PPPoE”. • Your service provider might check for your computer’s host name.
Troubleshooting Internet Browsing If your N600 wireless gigabit router can obtain an IP address but your computer is unable to load any Web pages from the Internet, check the following. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use.
To ping the wireless router: 1. From the Windows toolbar, click Start and select Run. 2. In the field provided, type Ping followed by the address of the router, as in this example: ping www.routerlogin.net or ping 192.168.1.1 3. Click OK. You should see a message like this one: Pinging 192.168.1.1 with 32 bytes of data If the path is working, you see this message: Reply from 192.168.1.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: • Check that your PC has the IP address of your router listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information is not visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default gateway.
Technical Specifications Default Configuration Settings This section provides factory default settings and technical specifications for the N600 Wireless Dual Band Gigabit Router . Table 4. Wireless Router Default Configuration Settings Feature Default Setting Smart Wizard Enabled Router Login Router Login URL http://www. routerlogin.net or http://www.routerlogin.
Table 4. Wireless Router Default Configuration Settings (continued) Feature Default Setting Firewall Inbound (communications coming in from Disabled (bars all unsolicited requests) the Internet) Outbound (communications going out to the Internet) Enabled (all) Wireless Wireless Communication Enabled Name (2.
Table 4. Wireless Router Default Configuration Settings (continued) Feature Default Setting Physical Specifications Dimensions 223 x 153 x 31 mm (8.8 x 6.0 x 1.2 in) Weight 0.5 kg (1.
Table 4. Wireless Router Default Configuration Settings (continued) Feature Default Setting Operating Frequency Ranges (5G) 5.18–5.24 + 5.745–5.825 GHz (US) 5.18–5.24 GHz (Europe ETSI) 802.11 Security 40-bit (also called 64-bit) and 128-bit WEP, WPAPSK and WPA2-PSK. Restoring the Default Password and Configuration Settings You can restore the factory default configuration settings that reset the router’s user name to admin, the password to password, and the IP address to 192.168.1.1.
Related Documents This table provides links to reference documents that you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Table 5. Document Link TCP/IP Networking Basics http://documentation.netgear.com/reference/enu/tcpip/index.htm Preparing Your Network http://documentation.netgear.com/reference/enu/wsdhcp/index.htm Glossary Related Documents http://documentation.netgear.com/reference/enu/glossary/index.
Registration and Certifications Product Registration, Support, and Documentation Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone support service. Product updates and Web support are always available by going to http://www.netgear.com/support. Setup documentation is available on the CD, on the support website, and on the documentation website.
