User Guide

ManualsBrandsNETGEAR ManualsComputers & AccessoriesN750 Dual Band 4 Port Wi-Fi Gigabit Router (WNDR4300)

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Quick Tips

• Troubleshoot with the LEDs

• Cannot Log In to the Router

• Cannot Access the Internet

• Changes Not Saved

• Incorrect Date or Time

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

Be sure to restart your network in this sequence:

1. Turn off and unplug the modem. 2.

Turn off the router and computers.

3. Plug in the modem and turn it on. Wait 2 minutes.

4. Turn on the router and wait 2 minutes.

5. Turn on the computers.

Power LED

Check the Power LED to verify correct router operation.

If the Power LED does not turn off within 2 minutes after you turn the router on, reset the router

according to the instructions in Factory Settings on page 123.

Summary of content (10 pages)

PAGE 1
0. Troubleshooting This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.
PAGE 2
N750 Wireless Dual Band Gigabit Router WNDR4300 Check Ethernet Cable Connections Make sure that the Ethernet cables are securely plugged in: • The Internet LED on the router is lit if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on. • For each powered-on computer connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED is lit.
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N750 Wireless Dual Band Gigabit Router WNDR4300 • Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product. • If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.
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N750 Wireless Dual Band Gigabit Router WNDR4300 • Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254. • If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x.
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N750 Wireless Dual Band Gigabit Router WNDR4300 • Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name in the Internet Setup screen. • Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following: - Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.
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N750 Wireless Dual Band Gigabit Router WNDR4300 • Date shown is January 1, 2000. This means the router has not yet successfully reached a network time server. Check that your Internet access is configured correctly. If you have just finished setting up the router, wait at least 5 minutes, and check the date and time again. • Time is off by one hour. The router does not automatically sense daylight savings time. In the Schedule screen, select the Automatically adjust for daylight savings time check box.
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A Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Restore Factory Settings button on the back of the router for at least 5 seconds. The router resets, and returns to the factory configuration settings shown in the following table. Table 2. Factory default settings Feature Default behavior Router login Internet connection Local network (LAN) User login URL www.routerlogin.com or www.routerlogin.
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DHCP ending IP address 192.168.1.
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N750 Wireless Dual Band Gigabit Router WNDR4300 Operating temperature 0° to 40° C (32º to 104º F) Operating humidity 90% maximum relative humidity, noncondensing Electromagnetic Emissions FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 Table 2.
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Table 3. WNDR4300 Router specifications (continued) Feature Description LAN 10BASE-T or 100BASE-Tx or 1000BASE-T, RJ-45 WAN 10BASE-T or 100BASE-Tx or 1000BASE-T, RJ-45 Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. See the footnote for the previous table. Radio data rates Auto Rate Sensing Data encoding standards IEEE 802.11n IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHz IEEE 802.11n, IEEE 802.11a 5.