genie app and genie mobile app User M anual 350 East Plumeria Drive San Jose, CA 95134 USA June 2012 202-10933-02 v1.
genie app and genie mobile app © 2012 NETGEAR, Inc. All rights reserved No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of NETGEAR, Inc. Technical Support Thank you for choosing NETGEAR.
Contents Chapter 1 Getting Started Install the NETGEAR genie Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Install the NETGEAR genie App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Chapter 2 NETGEAR genie Mobile App Connect to Your Home Network with your Phone or iPad . . . . . . . . . . . . . . 8 NETGEAR genie Mobile App Dashboard (Home Screen) . . . . . . . . . . . . . . 9 Information Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1. Getting Started 1 This chapter covers the following topics: • Install the NETGEAR genie Mobile App • Install the NETGEAR genie App For more information about the topics covered in this manual, visit the support website at http://support.netgear.com.
genie app and genie mobile app Install the NETGEAR genie Mobile App To use this app, you need a Wi-Fi connection from your phone or iPad to your NETGEAR home network. You can use the genie mobile app to do the following: • Manage Wi-Fi settings and guest access for your home network. • View a map of your network. • Set up or manage Parental Controls. • Use traffic meter to check your Internet usage. • With My Media, play media on devices on your network.
genie app and genie mobile app Install the NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network. • Stay connected. genie app can automatically repair common wireless network problems. • The genie app gives you easy access to router features like Live Parental Controls, guest access, broadband usage meter, speed test, AirPrint compatibility, and more. • You can use the network map to see all devices on your home network.
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genie app and genie mobile app Connect to Your Home Network with your Phone or iPad To use the genie mobile app you need to do the following: • Use your phone or iPad to join your home network using Wi-Fi. • Log in to your NETGEAR router. To join your wireless network and log in from your phone or iPad: 1. With the app you use to manage your wireless connections, locate your home network and join it. 2. Launch the genie mobile app and tap Login. The router user name is admin. 3.
genie app and genie mobile app NETGEAR genie Mobile App Dashboard (Home Screen) Note: To use the genie mobile app, you have to use Wi-Fi to connect to your home network and then log in to the router. When you launch the genie mobile app, it displays the dashboard screen. Phone status Information about genie mobile app and the connected router Log in to the router Search NETGEAR support Figure 1. genie mobile app dashboard You can tap any of the six sections of the dashboard to navigate.
genie app and genie mobile app Information Icon You can view information about the genie mobile app and your router. Select the Information icon to display the following screen: iPhone Android phone Tapping the License button displays the end user license agreement (EULA).
genie app and genie mobile app Wireless Settings You can use this screen to view or change the wireless settings for your home network. Note: If you change the wireless settings on your router, you and anyone else who has joined the wireless network will be automatically disconnected from the network. To view or change the wireless settings for your router: 1. Select Wireless to go to the Wireless Settings screen: You can use the Refresh button to update the screen at any time. 2.
genie app and genie mobile app Guest Access If your router supports a guest wireless network, you can view and change the settings. You can even allow guest access for a specific length of time. A guest network allows others to use your wireless router to access the Internet, but not content on other computers or devices on the same network. To set up guest access: 1. Tap Guest Access. 2. Tap the ON/OFF button and turn on guest access to display the Guest Access settings.
genie app and genie mobile app Network Map The network map shows the router’s Internet connection, and also displays computers and devices that are connected to your router. The map shows up to five devices per screen. If you have more devices on your network, you can go left or right to view more screens. Tap Network Map to display a screen similar to the following figure: You can use the Refresh button to update the screen at any time. A good connection is shown in green.
genie app and genie mobile app Parental Controls Live Parental Controls allow you to control the Internet content on your home network. To set up Parental Controls: 1. Tap Parental Controls. The first time you tap to select Parental Controls, it takes some time to load the page. You are asked if you already have an account. 2. If you already set up Parental Control on your router, tap Yes and log in.
genie app and genie mobile app Traffic Meter The traffic meter measures Internet traffic on your network. You can view traffic for today, yesterday, this week, this month, or last month. Each time period includes data for: • Connection Time • Upload/Average • Download/Average • Total/Average To set up the traffic meter: 1. Tap Traffic Meter. When the traffic meter is turned off, these settings are not shown. 2. If you want to turn the traffic meter on or off, tap the ON or OFF button.
genie app and genie mobile app 4. Adjust these settings as needed: • Monthly Limit. Traffic limit by MB per month. • Day. The date to restart the counter. Select a number from 1st to 28. This is because February might have only 28 days. • Time. The time to restart the counter. • Traffic Volume Limit. Select an option: No Limit, Download Only, or Upload/Download. 5. When you are finished making changes, tap the Save button.
genie app and genie mobile app The media folders on that device are displayed. 4. Tap the folder that you want, and the media file within the folder. The media file plays on the selected player. Playing and Controlling Media Files Located on Your Mobile Device When you play media that is located on your mobile device (Android phone, iPhone, or iPad), how you control that media depends on which device you are using. With an Android phone, the media plays in full screen.
genie app and genie mobile app iPhones and iPads (iOS devices) use two modes for media: Play mode and Control mode. Tap to switch between Play mode and Control mode. Figure 3. iPhone phone, Play mode and Control mode Tapping the icon at the top right corner switches the mode. In Play mode, you can see the media playing. If you are playing media files located on a different device on your network, then Play mode is not available.
genie app and genie mobile app • Restart media service. Restart My Media service when a wireless setting is changed or no player is found. • Refresh source folder. Scan the source device list when no source device is found. • Share files in network. This setting is ON by default. This setting lets you use other devices on your home network to play media on this phone or iPad. If you do not want to use this option, then you should change the setting to OFF.
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genie app and genie mobile app NETGEAR genie App Dashboard (Home Screen) The home screen has a dashboard that lets you see the status of your Internet connection and network at a glance. You can click any of the six sections of the dashboard to view more detailed information. The left column has the menu. Retrieve wireless password About the genie pp Language Menu Dashboard (Click to view details) Support Figure 5.
genie app and genie mobile app Log In to the Router with the NETGEAR genie App To access some genie app features, you have to log in to your router. The user name is admin. Enter the router password. The default setting is password in lower-case letters. The password is case-sensitive. Note: The user name and password are different from the user name and password you might get from your Internet service provider (ISP).
genie app and genie mobile app Fix an Internet Connection Problem If your Internet connection is not working, the Internet pane on the Home screen is red, as shown in the following figure: When you select Internet, the genie app tries to detect the problem: NETGEAR genie App 23
genie app and genie mobile app WiFi Connection You can use this screen to view wireless networks in your area, and to select and join a wireless network. Click WiFi Connection, and the following screen displays: From this screen you can also view Wi-Fi channels in use in your area, and view information about guest access to your network if your router supports a guest network. Clicking Guest Access takes you to the same screen that is available through the Router Settings screen.
genie app and genie mobile app Router Settings 1. Select Router Settings. If you have not yet logged in to the router, you are prompted to log in: 2. For the router password, enter password if you did not change it, or enter the password that you set up. The router password is case-sensitive.
genie app and genie mobile app Wireless Settings View the current basic wireless settings for your router, including the wireless name (SSID), the channel selection, and the password if your network uses wireless security. To modify wireless settings on the router: If you are wirelessly connected to the router, changing the wireless settings will cause you to lose your wireless connection. After the changes take effect, you can join the wireless network with the new settings. 1.
genie app and genie mobile app To export your wireless settings: 1. Select Router Settings > Wireless Settings, and click Export. The following screen displays: 2. Click Next, and follow the wizard steps to export your wireless settings to a USB storage device. ReadySHARE If your router has a USB port that supports ReadySHARE, you can use this screen. Select Router Settings > ReadySHARE, and the following screen displays: Some premium router models include extra ReadySHARE features.
genie app and genie mobile app Guest Access If your router supports a guest wireless network, you can view and change the settings. A guest network allows others to use your wireless router to access the Internet, but not content on other computers or devices on the same network. To set up a guest network: 1. Select Router Settings > Guest Access. In this example, the guest network is disabled because it hasn’t been set up yet. 2. Click Modify.
genie app and genie mobile app 3. When you have filled in the fields with the settings that you want, click Apply. This message reminds you that changing the wireless settings will disconnect any computers or devices that are currently connected wirelessly to the network. 4. Click OK to proceed. A message displays asking you to wait while the changes take effect. Then the following screen displays: Traffic Meter The traffic meter measures Internet traffic.
genie app and genie mobile app Router Update You can check for new firmware for your router and update the router to the latest version. Select Router Settings > Update to display the following screen: Network Map The network map shows the router’s Internet connection, and also displays computers and devices that are connected to your router. A good connection is shown in green. A red line indicates a connection that is not working.
genie app and genie mobile app Parental Controls The first time you select Parental Controls from the Home screen, the genie app checks to make sure that your router supports this feature. To set up Parental Controls: 1. Select Parental Controls, and the following screen displays: 2. Click Next. Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account. 3. Select the radio button that applies to you, and click Next.
genie app and genie mobile app If you are creating an account, the following screen displays: • Fill in the fields and click Next. After you log on or create your account, the filtering level screen displays: 4. Select the radio button for the filtering level that you want and click Next. 5. Click the Take me to the status screen button. Parental Controls are now set up for the router. The dashboard shows Parental Controls as Enabled.
genie app and genie mobile app ReadySHARE You can view information about a USB storage device or printer that is connected to the router’s USB port here. Click the ReadyShare button to display the following screen: The router in this example has Basic ReadySHARE features. Premium routers have more ReadySHARE features. If your router supports ReadySHARE Cloud or ReadySHARE Print, you can select the radio button for these options and click Continue. • • Basic USB Sharing.
genie app and genie mobile app AirPrint The genie app’s AirPrint feature turns your printer into an AirPrint-enabled printer so that your iOS devices can use printers in the same network. AirPrint can be accessed from Mail, Safari, Photos, Notes and other apps with print capability. The AirPrint feature is only available only in iOS version 4.2 or later. To set up AirPrint: 1. Make sure the Windows or Mac computer can print successfully to the printer. 2. Open genie app, and select AirPrint. 3.
genie app and genie mobile app 3. Tap the action icon , and tap Print. 4. Tap Select Printer if there is not a printer assigned yet. 5. In the Printer list, select a printer. 6. Tap Print to print the photo. Network Support If you need help solving a network problem, or you want to learn more about your network, select Network Support to display the following screen: You can read frequently asked questions (FAQs) and answers, or you can use the Tools screen, and the Support screen.
genie app and genie mobile app Tools Select Network Support > Tools to display the following screen: The following tools are available: • Ping. Use the ping utility to test a path from your computer to a destination you specify. • Trace Route. Use trace route to identify the route taken by data packets from your computer to the host. • DNS Lookup. Find the IP address of a host name (typically a website). • Computer Profile.
