N300 Wireless Router WNR2000v3 Setup Manual NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134 USA August 2010 208-10658-01 v1.
©2010 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR, NETGEAR genie, and the NETGEAR logo are trademarks of NETGEAR. Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance. Other brand and product names are registered trademarks or trademarks of their respective holders.
Contents N300 Wireless Router WNR2000v3 Setup Manual Getting to Know Your Wireless Router................................................................................ 1 Unpacking Your New Router ............................................................................................. 1 Hardware Features ............................................................................................................ 3 Front Panel ............................................................................
Obtaining an Internet IP Address .................................................................................... 30 Troubleshooting PPPoE ............................................................................................ 31 Troubleshooting Internet Browsing ........................................................................... 32 Using the Ping Utility to Troubleshoot .............................................................................
Getting to Know Your Wireless Router Congratulations on your purchase of a NETGEAR® high-speed wireless router, the N300 Wireless Router Model WNR2000v3. Before you begin installing your router, check the package contents (see “Unpacking Your New Router” on page 1). Become familiar with the front and back panels of your router—especially the status lights—and the important information on the router label (see “Hardware Features” on page 3).
To prepare your router for installation: 1. Carefully peel off the protective film covering both sides of your router (see Figure 1). Figure 1 2. Set up your wireless router by inserting the tabs of the stand (supplied with your router) into the slots on the bottom of your router as shown in Figure 2. Then, remove the protective film covering the status light panel of the router. Figure 2 3.
Hardware Features Before you install and connect your router, take a moment to become familiar with the front and back panels of the router—especially the status lights on the front panel. Front Panel The router front panel, shown in Figure 3, contains status lights. (For more information on interpreting the status lights, see “Verifying Your Connection” on page 16 and “Checking Basic Router Functions” on page 27.) 1 2 3 4 5 Figure 3 You can use the status lights to verify various conditions. Table 1.
Table 1. Status Light Descriptions (continued) Label 2. Internet 3. Wireless Activity Description Solid Amber No IP address acquired. Solid Green The wireless router has acquired an Internet address. Off No Ethernet cable is connected to the modem. Solid Blue The wireless interface is enabled. Off The wireless interface is turned off. Solid Green 4. LAN Solid Amber (Ports 1–4) Off 5. Push 'N' Connect The local port is connected to a 100 Mbps device.
Back Panel The router back panel, shown in Figure 4, contains port connections. 1 2 3 4 5 6 Figure 4 Viewed from top to bottom, the rear panel contains the following elements: 1. Wireless On/Off button. 2. Restore factory settings button. Press for approximately 5 seconds to reset the router to the factory default settings. 3. Four Local Area Network (LAN) 10/100 Mbps Ethernet ports for connecting the router to your local computers. 4.
Router Label The label on the back of the wireless router shows the router’s MAC address, serial number, security PIN, and factory default login information. 1. The ports on the router are color-coded to distinguish your Internet port from the other four ports that connect to the wired computer(s) on your Local Area Network (LAN). Figure 5 Positioning Your Wireless Router The wireless router lets you access your network from virtually anywhere within the operating range of your wireless network.
Installing Your Wireless Router To help you set up your router and get on the Internet quickly, the Resource CD contains a NETGEAR genie™ Installation Assistant. The Installation Assistant walks you through the steps required to connect your router, modem, and PC(s); configure your wireless settings; and enable wireless security for your network.
Updating Your Router Firmware NETGEAR is always improving the operability and features included with your router. To make it easy for you to receive the best, most up-to-date features of your router, NETGEAR provides a variety of methods for updating your product. • The NETGEAR genie Installation Assistant lets you check for and install updates as part of the setup activity (see “Using the NETGEAR genie” on page 9). • The router includes an update feature that lets you check for and install updates.
Installing Your Router Using the NETGEAR genie The NETGEAR genie setup procedure should take about 15 minutes to complete. Before using the NETGEAR genie, ensure that: • You are using a computer with either a Mac operating system or a Windows operating system (Windows 7, Windows Vista, Windows 2000, or Windows XP with Service Pack 2 or above). • You have an Internet service connection through an Internet Service Provider (ISP). • Your PC has a wired Ethernet connection (not a wireless connection).
2. When the NETGEAR genie prompts you about updates, click Yes to check for updates for your router, or No, to update later (for more information, see “Setting Up Your Router for Internet Access” on page 17, or the online User Manual). 3. Follow the remaining instructions and prompts. The NETGEAR genie guides you through installing your router, connecting your router to the Internet, configuring your wireless network settings, and selecting the optimum security protection for your network.
Accessing Your Router After Installation The NETGEAR genie only appears when you first install the router or when the router is in its factory default state (for example, if you have reset the router to its default factory settings). If you want to change the settings after installing and configuring your router using the NETGEAR genie, you must open a browser window and log in to the router. You will also be prompted to check for new router firmware.
Manually Installing Your Router Before installing and connecting your router manually, review the list below and make sure that you have all of the necessary information. Use the procedures in this topic if you are an advanced user, or a user of Linux systems. • • Internet service connection through an Internet Service Provider (ISP). The configuration information your ISP gave you.
Connecting Your Wireless Router Before you install your wireless router, make sure that the Internet Protocol (TCP/IP) Property settings on your computer are set to “automatically obtain an IP address” using DHCP and “Obtain DNS server address automatically.” You can check these settings by looking at the TCP/IP Properties of your Internal Network Connections, which are accessible through the Control Panel of your computer.
5. Locate the Ethernet cable that came with your NETGEAR product. Securely insert one end of the Ethernet cable into your modem (C) and the other end into the Internet port of the wireless router (D). (The cable and the Internet port label are color coded.) Internet Internet C 1 2 3 4 D Figure 8 6. Locate the cable (A) that is still attached to your computer (see step 4). Securely insert that cable into a port on the router, such as port 4 (E), as shown in Figure 9.
8. Review that your network is now set up (as shown in Figure 10); you are ready to start your network. Internet • • 8+. • • • • • • Figure 10 9. Start your network in the correct sequence, as described below. Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet. To start your network: 1. Plug in and turn on the cable or DSL modem. Wait 2 minutes. 2.
Internet 1 2 3 4 F Figure 11 3. Turn on your computer. It will take several minutes for your router to establish a connection with your computer and your Internet provider. For DSL customers, if software logs you in to the Internet, do not run that software. You might need to go to the Internet Explorer Tools menu, Internet Options, Connections tab and select “Never dial a connection.
Power. The power light should turn solid green. If it does not, see “Checking Basic Router Functions” on page 27. Internet. The Internet port light should be lit. If it is not, make sure the Ethernet cable is securely attached to the wireless router Internet port and the modem, and that the modem is powered on. Wireless. The wireless light should be lit after turning on the wireless router. LAN. A LAN light (1-4) should be lit for each connected computer on your network.
A login window similar to the one shown in Figure 13 will display. Figure 13 2. When prompted, enter admin for the router user name and password for the router password, both in lowercase letters. (For security reasons, the router has its own user name and password.) The router user name and password are not the same as any user name or password you might use to log in to your Internet connection. The Firmware Upgrade Assistant screen will display. 3. Click Yes to check for new firmware (recommended).
5. From the menu options in the left navigation pane, click Setup Wizard. The Setup Wizard screen will display. Figure 14 6. Select one of the following options: • Select Yes to allow the Setup Wizard to detect your Internet connection. When prompted, click Next. The wizard will assist you with configuring your wireless router to access the Internet. If you cannot connect to the wireless router, check the Internet Protocol (TCP/IP) properties in the Network Connections section of your Control Panel.
If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your ISP to verify that you have the correct configuration information. • Read “Troubleshooting” on page 26. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support.
Configuring Your Wireless Network After installing your Router, you must log into the Router to complete your wireless setup. The wireless network settings of the Router must match the wireless network settings of any wireless devices that connect wirelessly to the Router (such as wireless adapter cards and wireless computers). For a wireless connection, the router and each wireless computer must use the same SSID, also called the wireless network name, and the same wireless security.
Setting Your SSID and Wireless Security To specify the wireless settings, you must know the following: • SSID. The default SSID for the router is NETGEAR. • The wireless mode (802.11g/b, or 802.11n) that each wireless adapter supports. • Wireless security option. NETGEAR strongly recommends that you use wireless security. To successfully implement wireless security, check each wireless adapter to determine which wireless security option it supports. To set up basic wireless connectivity: 1.
2. Check that the wireless adapter on each computer can support the mode and security option that you selected. (If you have a question, see the online User Manual or review the settings you selected in “Setting Your SSID and Wireless Security” on page 22). 3. Check that the security settings on each wireless device match the security settings of the router. For example, if you selected a security option requiring a passphrase, then the same passphrase must be used for each wireless computer. 4.
You can use WPS in one of two ways: • If the router’s SSID and security option have already been set (see “Setting Your SSID and Wireless Security” on page 22), a wireless device can be connected to your wireless network quickly and simply by using WPS. In this case, the existing wireless settings are transmitted to the WPS-capable device.
For more information on setting up your wireless network and configuring your wireless security settings, see the User Manual. A link to the online User Manual is on your Resource CD.
Troubleshooting If you have difficulties accessing the Internet, use the Basic Setup Checklist to make sure that you have connected and set up your router correctly. If your basic setup is correct, then look for your problem in one of the subsequent sections. For more information, refer to the online User Manual. A link to this document is included on the Resource CD, and is also available from the router interface, after the router is installed. Click Documentation on the main menu.
– • Some cable modem services require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select “Use this Computer’s MAC Address.” Click Apply to save your settings. Restart the network in the correct sequence. Check the router status lights to verify correct router operation.
a. Make sure your PC is connected to your router and the router is powered on. b. Insert the Resource CD that came with your router into your PC. – The CD will automatically start and detect the language you are using on your PC. Select a different language option, if you prefer. – If the CD does not automatically start, browse the CD and double-click on . c. Click Supporting Software, then Netgear Firmware Recovery Utility, and follow the prompts for the recovery process. d.
c. Be sure you are using Ethernet cables like the cable that was supplied with the wireless router. See “Connecting Your Wireless Router” on page 13 for instructions. For more information on WPS functionality and advanced features, see the online User Manual.
• If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services, for example, converting ADSL or Cable data into Ethernet networking information. NETGEAR does not support such a configuration. Checking the Internet Service Connection If your router is unable to access the Internet, check the Internet connection, and then check the wireless router. • Internet Connection.
• Your service provider might require a login. Ask your service provider whether they require a PPP over Ethernet (PPPoE) login. • You might have incorrectly set the service name, user name or password. See “Troubleshooting PPPoE” on page 31. • Your service provider might check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless router on the Basic Settings screen.
Troubleshooting Internet Browsing If your wireless router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP will provide the addresses of one or two DNS servers for your use.
• • Wrong physical connections – Make sure the LAN port light is on. If the light is off, follow the instructions in “Basic Setup Checklist” on page 26. – Check that the corresponding lights are on for your computer’s network interface card. Wrong network configuration – Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.
Technical Specifications Default Configuration Settings This section provides factory default settings and technical specifications for the N300 Wireless Router Model WNR2000v3. Table 2. Home Router Default Configuration Settings Feature Default Setting Router Login Router Login URL http://www. routerlogin.net; http://www.routerlogin.com; or http://192.168.1.
Table 2. Home Router Default Configuration Settings (continued) Feature Default Setting Wireless Wireless Communication Enabled SSID Name NETGEAR Security Disabled Broadcast SSID Enabled Transmission Speed Autoa Country/Region United States (North America only; otherwise varies by country and region) RF Channel 11 in North America, 13 in most other regions Operating Mode Up to 145 Mbps Data Rate Best Output Power Full a. Maximum Wireless signal rate derived from IEEE Standard 802.
Restoring the Default Password and Configuration Settings You can restore the factory default configuration settings that reset the router’s user name to admin, the password to password, and the IP address to 192.168.1.1. This procedure will erase all the current configuration settings and restore the factory defaults. To restore the factory default configuration settings: 1.
Related Documents This section provides links to reference documents that you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Table 3. Related Documents Document Link Internet Networking and TCP/IP Addressing http://documentation.netgear.com/reference/enu/tcpip/index.htm Preparing a Computer for Network Access http://documentation.netgear.com/reference/enu/wsdhcp/index.htm Glossary http://documentation.netgear.com/reference/enu/glossary/index.
Registration and Certifications Product Registration, Support, and Documentation Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone support service. Product updates and Web support are always available by going to: http://www.NETGEAR.com/support. Setup documentation is available on the CD, on the support website, and on the documentation website.
