NETGEAR genie Apps User M anua l 350 East Plumeria Drive San Jose, CA 95134 USA August 2012 202-10933-04 v1.
NETGEAR genie Apps Support Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or for more information about the topics covered in this manual, visit the Support website at http://support.netgear.com. Phone (US & Canada only): 1-888-NETGEAR Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/app/answers/detail/a_id/984.
Contents Chapter 1 Getting Started Install Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Install Desktop Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Chapter 2 NETGEAR genie Mobile Apps Connect to Your Home Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Mobile App Dashboard (Home Screen) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Information Icon . . . . . . .
1. Getting Started Down load and in stall genie apps 1 NETGEAR provides free desktop and mobile genie apps that let you manage your router. This manual guides you through the installation and setup procedures for both types of genie apps.
NETGEAR genie Apps Install Mobile Apps The mobile apps run on smart devices like phones and tablets. You can see which smart devices are currently supported by visiting the NETGEAR genie web page. You can use the genie mobile app to do the following: • Manage WiFi settings and guest access for your home network. • View a map of your network. • Set up or manage Parental Controls. • Use the traffic meter to check your Internet usage. • With My Media, play media on devices on your network.
NETGEAR genie Apps Install Desktop Apps The desktop apps run on Windows XP SP3, Vista, Win7, Win8, and Mac OS 10.6 or later. You can use the genie desktop apps to do the following: • Automatically repair common wireless network problems. • Get easy access to router features like Parental Controls, guest access, broadband usage meter, speed test, AirPrint compatibility, and more. • Use the network map to see all devices on your home network.
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NETGEAR genie Apps Connect to Your Home Network This section explains how you can use your phone or iPad to join your home network over WiFi. Once you join your home network, you can log into your NETGEAR router. To join your wireless network and log in from your phone or iPad: 1. Open the app you use to manage your wireless connections. 2. Locate your home network and join it. 3. Launch the genie mobile app and tap Login. The router default user name is admin. 4. Enter the router password.
NETGEAR genie Apps Mobile App Dashboard (Home Screen) When you launch the genie mobile app, it displays the dashboard screen. Phone status Information about genie mobile app and the connected router Log in to the router Search NETGEAR support Figure 1. genie mobile app dashboard You can tap any of the six sections of the dashboard to navigate. • Wireless Settings. View or change the wireless settings for your router. See Wireless Settings on page 11. • Guest Access.
NETGEAR genie Apps Information Icon To view genie mobile app and router information: 1. Tap the Information icon to display the following screen: iPhone Android phone 2. Tap the License button to display the end-user license agreement (EULA).
NETGEAR genie Apps Wireless Settings You can use this screen to view or change the wireless settings for your home network. Note: If you change the router wireless settings, you and anyone else who has joined the wireless network are disconnected from the network. To view or change the wireless settings for your router: 1. Tap Wireless Settings to go to the Settings screen: You can use the Refresh button to update the screen at any time. 2.
NETGEAR genie Apps Guest Access If your router supports a guest wireless network, you can view and change the settings. You can even allow guest access for a specific length of time. A guest network allows others to use your wireless router to access the Internet, but not content on other computers or devices on the same network. To set up guest access: 1. Tap Guest Access. 2. Tap the ON/OFF button and turn on guest access to display the Guest Access settings.
NETGEAR genie Apps Network Map The network map shows the router Internet connection, and also displays computers and devices that are connected to your router. The map shows up to five devices per screen. If you have more devices on your network, you can go left or right to view more screens. Tap Network Map to display a screen similar to the following figure: You can use the Refresh button to update the screen at any time. A good connection is shown in green.
NETGEAR genie Apps Parental Controls Parental Controls allow you to control the Internet content on your home network. To set up Parental Controls: 1. Tap Parental Controls. The first time you tap to select Parental Controls, it takes some time to load the page. You are asked if you already have an account. 2. If you already set up Parental Control on your router, tap Yes and log in. If you have not done that yet, tap No and create an OpenDNS account for Parental Controls.
NETGEAR genie Apps Traffic Meter The traffic meter measures Internet traffic on your network. You can view traffic for today, yesterday, this week, this month, or last month. Each time period includes data for: • Connection Time • Upload/Average • Download/Average • Total/Average Follow the instructions to turn on and set up the traffic meter. Once on, the traffic meter data displays on the traffic meter screen. To set up the traffic meter: 1.
NETGEAR genie Apps 3. Tap a setting to display the following screen where you can change all of the settings: 4. Adjust the settings as needed: • Monthly Limit. Traffic limit by MB per month. • Day. The date to restart the counter. Select a number from 1st to 28 because February might have only 28 days. • Time. The time to restart the counter. • Traffic Volume Limit. Select an option: No Limit, Download Only, or Upload/Download. 5.
NETGEAR genie Apps 2. Tap the Source button to view the UPnP devices on your network. 3. Tap the device on your home network that is the source for your media files. The media folders on that device are displayed. 4. Tap the folder that you want, and the media file within the folder. The media file plays on the selected player.
NETGEAR genie Apps 2. Tap the Refresh button to update the playing progress. To play and control media files on iPhones and iPads: Note: iPhones and iPads (iOS devices) use two modes for media: Play mode and Control mode. Tap the icon at the top-right corner to switch the mode. • In Play mode, you can see the media playing. If you play media files on a different device on your network, Play mode is not available.
NETGEAR genie Apps Media Options To view or change My Media options: Tap the Option icon on the My Media screen. Figure 2. Media options The following settings are available: • Restart media service. Restart My Media service when a wireless setting is changed or no player is found. • Refresh source folder. Scan the source device list when no source device is found. • Share files in network.
NETGEAR genie Apps • To play, the device needs to support the DLNA Player profile. Game consoles (like Xbox 360 or PS3) and DVRs do not support the DLNA Player profile. For this reason, they do not show up as players in My Media. • My Media finds only the media types supported by the player. For example, an iPad does not play Adobe Flash files as this format is not supported.
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NETGEAR genie Apps Desktop App Dashboard (Home Screen) The desktop app Home screen dashboard lets you see the status of your Internet connection and network. The menus run down the left side. In the center, you can click any of the six sections of the dashboard to view more detailed information. Retrieve wireless password Dashboard (Click to view details) Support Figure 3. Home screen with dashboard, language, and support The dashboard screen displays with the following menu items.
NETGEAR genie Apps Log In To access the genie app features, log in to your router: 1. Enter admin for the modem router user name. 2. Enter password for the password. The password is case-sensitive. Note: The user name and password are different from the user name and password you might get from your Internet service provider (ISP). Internet The Internet screen is where you can check your Internet connection with a speed test or monitor Internet traffic.
NETGEAR genie Apps Fix an Internet Connection Problem If your Internet connection is not working, the Internet pane on the Home screen is red, as shown in the following figure: To fix an Internet problem: Select Internet. The genie app tries to detect and fix the problem: WiFi Connection You can use the WiFi Connection screen to view wireless networks in your area and to select and join a wireless network.
NETGEAR genie Apps To manage your WiFi connection: 1. Select WiFi Connection to display the following screen: From this screen you can view Wi-Fi channels in use in your area, and if your router supports a guest network, information about guest access to your network. 2. Click Guest Access to set up guest access as described in Guest Access on page 29. WiFi Channel To check your WIFI channel: Select WiFi Connection > WiFi Channel to display the following screen: Your network is shown in blue.
NETGEAR genie Apps Router Settings To view or change the router settings: 1. Select Router Settings to display the following screen:. 2. Click any of the following tabs on the screen to view or change many of the router settings: Wireless Settings, described in Wireless Settings on page 27. ReadySHARE, described in ReadySHARE on page 28 and ReadySHARE on page 34. Guest Access, described in Guest Access on page 29. Traffic Meter, described in Traffic Meter on page 30.
NETGEAR genie Apps Wireless Settings View the current basic wireless settings for your router, including the wireless name (SSID), the channel selection, and the password if your network uses wireless security. Note: If you are wirelessly connected to the router, changing the wireless settings causes you to lose your wireless connection. After the changes take effect, you can join the wireless network with the new settings.
NETGEAR genie Apps Export Settings You can use the Wireless Export Wizard to export the router wireless settings to a USB device such as a flash drive. Then you can connect the USB device to another computer so it easily connects wirelessly to your home network. To export your wireless settings: 1. Select Router Settings > Wireless Settings and click the Export button. The following screen displays: 2. Click Next and follow the steps to export your wireless settings to a USB storage device.
NETGEAR genie Apps Guest Access If your router supports a guest wireless network, you can view and change the settings. A guest network allows others to use your wireless router to access the Internet, but not content on other computers or devices on the same network. To set up a guest network: Select Router Settings > Guest Access to display the following screen. In this example, the guest network is disabled because it has not been set up yet. 3.
NETGEAR genie Apps This message reminds you that changing the wireless settings will disconnect any computers or devices that are currently connected wirelessly to the network. 5. Click OK to proceed. A message displays asking you to wait while the changes take effect. Then the following screen displays: Traffic Meter The traffic meter measures Internet traffic.
NETGEAR genie Apps Router Update You can check for new firmware for your router and update the router to the latest version. To check for firmware updates: 1. Select Router Settings > Update to display the following screen: 2. Click Next to check whether a newer firmware version is available. You either see the message “Current firmware version is the most recent,” or a screen that shows that a newer firmware version available. 3.
NETGEAR genie Apps 2. Click a device icon to see information about that device. You can change the device network type if the map does not find its type. 3. Select the Notify me of new devices that connect to the network check box to be notified every time a new device joins your network. Parental Controls The first time you select Parental Controls from the Home screen, the genie app checks to make sure that your router supports this feature.
NETGEAR genie Apps • If you already have an OpenDNS account, leave the Yes radio button selected and go to step 6. • If you do not have an OpenDNS account, select the No radio button and go to step 4. 4. When you create an account, the following screen displays: 5. Fill in the fields. 6. Click Next. After you log on or create your account, the filtering level screen displays: 7. Select the radio button for the filtering level that you want and click Next. 8.
NETGEAR genie Apps ReadySHARE You can view information about a USB storage device or printer that is connected to the router USB port. To view USB storage device information: 1. Click the ReadyShare button and the following screen with the ReadySHARE features available on your router displays: 2. Select the radio button for the ReadySHARE feature you want to view and click Continue. Basic USB sharing.
NETGEAR genie Apps AirPrint The genie app AirPrint feature turns your printer into an AirPrint-enabled printer so that your iOS devices can use printers in the same network. AirPrint can be accessed from Mail, Safari, Photos, Notes, and other apps with print capability. The AirPrint feature is available in iOS version 4.2 or later. To set up AirPrint: 1. Make sure that the Windows or Mac computer can print successfully to the printer. 2. Open genie app and select AirPrint. 3.
NETGEAR genie Apps 3. Tap the action icon , and tap Print. 4. Tap Select Printer if there is not a printer assigned yet. 5. In the Printer list, select a printer. 6. Tap Print to print the photo. Network Support Network support helps you solve a network problem or learn more about your network. • Use the frequently asked questions (FAQs) and answers to learn. • Use the Tools screen and Support screen for assistance.
NETGEAR genie Apps Tools To use the tools: Select Network Support > Tools to display the following screen: The following tools are available: • Ping. Use the ping utility to test a path from your computer to a destination you specify. • Trace Route. Use trace route to specify the route that data packets take from your computer to the host. • DNS Lookup. Find the IP address of a host name (typically a website). • Computer Profile.
