Operation Manual

To check the WAN IP address:
1. Launch a web browser from a computer or mobile device that is connected to the router network.
2. Select an external site such as netgear.com.
3. Type http://www.routerlogin.net.
A login window opens.
4. Enter the router user name and password.
The user name is admin. The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The Dashboard displays.
5. Select System Information.
The page that displays shows multiple panes.
6. Locate the Internet Status pane and check to see that an IP address is shown in the WAN IP field. If
0.0.0.0 is shown, your router did not obtain an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to
recognize your new router by restarting your network. For more information, see Check the Internet Connection
Status, View Details, and Release and Renew the Connection on page 118.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s
MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.
- Configure your router to clone your computer’s MAC address.
If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might
be for one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address.
You can configure your computer manually with DNS addresses, as explained in your operating system
documentation.
• The router might not be configured as the TCP/IP gateway on your computer.
Troubleshooting
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XR500 Nighthawk Pro Gaming Router