Operation Manual

If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run
that software after installing your router. If you use Internet Explorer, select Tools > Internet Options, click
the Connections tab, and select Never dial a connection. Other browsers provide similar options.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the Internet,
it might be for the following reasons:
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can
resume Internet access. If your ISP sets a usage limit, they might charge you for the overage. See
Unblock the Traffic Meter After the Traffic Limit Is Reached on page 116.
• Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
• The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer
as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a program to log you
in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.
If you use Internet Explorer select Tools > Internet Options, click the Connections tab, and select the
Never dial a connection. Other browsers provide similar options.
Changes Are Not Saved
If the router does not save the changes that you make in the router web interface, do the following:
• When entering configuration settings, always click the Apply button before moving to another page or
tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but
the old settings might be in the web browser’s cache.
Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting to the router over WiFi, try to isolate the problem:
• Be sure that the WiFi settings in your computer or mobile device and router match exactly. For a computer
or mobile device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings
Troubleshooting
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XR500 Nighthawk Pro Gaming Router