Operation Manual

of the router and computer or mobile device must match exactly. The default SSID and password are
on the router label (see Router Label on page 15).
• Does the computer or mobile device that you are using find your WiFi network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on
the router to turn the router WiFi radios back on and check to see if the standard LED settings were
changed (see Turn the LEDs On or Off Using the LED On/Off Switch on page 17 or Disable or Enable
LED Blinking or Turn Off LEDs on page 120).
• If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in
your WiFi client’s scanning list (see Specify Basic WiFi Settings on page 89). By default, SSID broadcast
is enabled.
• Does your computer or mobile device support the security that you are using for your WiFi network
(WPA or WPA2)?
• If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a
LAN port on the router. Then log in to the router, select System Information, and locate the Wireless
Status pane.
If your computer or mobile device finds your network but the signal strength is weak, check these conditions:
• Is your router too far from your computer or mobile device or too close? Place your computer or mobile
device near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves.
• Are objects between the router and your computer or mobile device blocking the WiFi signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Test the Path From a Windows-Based Computer to a Remote
Device
To test the path from a Windows-based computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN
Path to Your Router on page 182.
3. If you do not receive replies, check the following:
Troubleshooting
181
XR500 Nighthawk Pro Gaming Router