User's Manual

ADSL2+ModemRouterUserManual
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Appendix A:Troubleshooting
T1.HowdoIrestoremyModemRoutertoitsfactorydefaultsettings?
WiththeModemRouterpoweredon,pressandholdtheResetbuttonontherearpanelfor5
secondsbeforereleasingit.
T2.WhatcanIdoifIforgotmypassword?
1)RestoretheModemRoutertofactorydefa
ultsettings.Ifyoudon’tknowhowtodoit,please
refertosectionT1.
2)Usethedefaultusernameandpassword:admin, admin.
3)ConfiguretheModemRouteragainsinceyouhaveeverresetit.
T3.WhatcanIdoifIcannotaccesstheInternet?
1)Checktoseeifallthecon
nectorsareconnectedwell,includingthetelephoneline,Ethernet
cableandpoweradapter.
2)ChecktoseeifyoucanlogintothewebmanagementpageoftheModemRouter.Ifyoucan,
trythefollowingsteps.Ifyoucannot,pleasesetyourcomputerreferringtoT4thentrytoseeif
youcanaccesstheInternet.
3)ConsultyourISPandma
kesurealltheVPI/VCI、ConnectionTypeandrelatedinformationare
correct.Ifthereareanymistakes,pleasecorrectthesettingsandtryagain.
4)IfyoustillcannotaccesstheInternet,pl
easerestoreyourModemRouterandreconfigureit.
T4.WhytheLAN’sandtheNIC’sLEDsarebothbright,buttheconfigurationinterfaceis
inaccessible?
1)Usetheorderofping192.168.1.1tochecktheaccuracyofconnection.
2)IfyouareusingWindowsXP,pleaseopenthecontrolpanel,clicknetworkandin
ternet
connections,chooseinternetoptions,gototheconnectiontab,check‘Neverdialupa
connection’.
3)CheckthesetupoftheIPaddressonyourcomputer.Ifyoudisabled theDHCPfunction,the
IPaddresscan’tbeobtainedautomatically,soyouhavetospecifytheIPaddressforyour
computermanually.