User Manual

10000891 REV A

5 TROUBLESHOOTING

5.1 Troubleshooting Pairing

5.1.1 If the Clinician Programmer cannot pair with the Trial Stimulator

• Make sure the Trial Stimulator is awake and ready for pairing.

• Prepare the Trial Stimulator for pairing by holding the magnet over the magnet sensor on the Trial

Stimulator. The Pairing LED should light up solid blue once the magnet is properly aligned with the

magnet sensor.

• Hold the magnet over the magnet sensor until the Pairing LED starts blinking to indicate it is ready to

be paired with the Clinician Programmer.

• On the Clinician Programmer, press the Scan Button to search for stimulators.

• Make sure the Clinician Programmer has Bluetooth

turned on. For instructions on how to turn Bluetooth

on, refer to the Clinician Programmer Manual (P/N 10000906).

• Move the Clinician Programmer closer to the Trial Stimulator and try again. The Clinician Programmer

may be out of range.

• Move away from areas where there may be a lot of Bluetooth

devices such as department stores or

large, open office buildings and try again.

• Move away from possible sources of electromagnetic interference, such as electrical equipment and radio

systems and try again.

5.1.2 If the Remote Control cannot pair with the Trial Stimulator

• Make sure the Remote Control is ready for pairing with the Trial Stimulator.

• For the Remote Control to pair with the Trial Stimulator, first make sure the Remote Control is OFF by

pressing the gray ON / OFF Button on the upper left side of the device.

• On the Remote Control, hold the Program Selection Button down, then press the ON / OFF Button for

up to 5 seconds. The Remote Control will start beeping to indicate it is searching for the Trial

Stimulator.

• If the Remote Control beeps three times when it is done searching, the Remote Control was not able to

find the Trial Stimulator. Make sure the Trial Stimulator is ready for pairing.

• Prepare the Trial Stimulator for pairing by holding the magnet over the magnet sensor on the Trial

Stimulator. The Pairing LED should light up solid blue once the magnet is properly aligned with the

magnet sensor.

• Hold the magnet over the magnet sensor until the Pairing LED starts blinking to indicate it is ready to

be paired with the Remote Control.