Instruction Manual

Product support
Help is always at hand
Product support46
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting steps, please
contact an authorised service person or qualified technician.
Problem Possible Cause Solution
Oven and/or grill (if available) do not
work.
The oven and/or grill may be in the ´off`
position.
Supply gas pressure may not be correct.
Power (if the appliance has an electric
connection) is turned off.
The feet have not been assembled.
The battery (if the appliance equipped
with battery) may be depleted.
Check the position of the control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also check that
other kitchen appliances are working.
Make sure that there is no block at the bottom of the
appliance.
The battery may need replacing.
Oven is not cooking evenly.
Wrong shelf position being used.
Your appliance has been installed by an
unauthorised technician.
Fan (if applicable) may be in the ´off`
position.
Check the shelf positions, cooking period and heat values
according to the manual.
Check that the appliance is correctly installed.
Ensure that the fan is working.
Oven temperature is too high or too
low.
Wrong shelf position or wrong heat
setting being used.
Supply gas pressure may not be correct.
Check that the recommended temperatures and shelf
positions are being used. Be prepared to adjust the
temperature up or down slightly to achieve the results
you want.
Check the gas supply and gas pressure.
Hob burners do not light.
Burner cap and crown are not assembled
correctly.
Supply gas pressure may not be correct.
LPG cylinder (if applicable) may be
depleted.
Power (if the appliance has an electric
connection) is switched off.
The battery (if applicable) may be
depleted.
Ensure the burner parts have been placed correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also check that
other kitchen appliances are working.
The battery may need replacing.
Flame colour is orange/yellow.
Burner cap and crown are not assembled
correctly.
Different gas compositions.
Ensure the burner parts have been placed correctly.
Due to the design of the burner, the flame can appear to
be orange/yellow in certain areas of the burner.
If you operate the appliance with natural gas, city natural
gas may have different compositions. Do not operate the
appliance for a couple of hours.
Burner is not igniting or only partially
lighting.
Burner parts may not be clean or dry. Ensure that parts of the appliance are dry and clean.
Burner sounds noisy. - This is normal. The noise may reduce as they heat up.
Noise -
It is normal for some metal parts on the cooker to
produce noise when in use.
Oven light (if available) does not
operate.
Lamp has failed.
Electrical supply is disconnected or
switched off.
Replace lamp according to the instructions.
Make sure the electrical supply is switched on at the wall
socket outlet.
The timer buttons cannot be pressed
properly.
There is foreign matter caught between
the timer buttons.
Touch model: there is moisture on the
control panel.
The key lock function is set.
Remove the foreign matter and try again.
Remove the moisture and try again.
Check whether the key lock function is set.
Transport
If you need to transport the product, use the original product packaging and carry it using its original case. Follow the transport
signs on the packaging. Tape all independent parts to the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance, especially the external surfaces of the
product, is protected against external threats.