Use and Care Guide

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Warranty (Contd.)
What does Stain Resistant Mean?
When exposed to accidents such as dirt, spills from household cleaning products, soiling from pets
and consumables, NewAge Products ooring will not stain. In case of any accidents, it should be
cleaned up immediately and should follow the proper Care and Maintenance breakdown provided.
Mishandling of the product and lack of care will not be covered by this warranty.
What does Pet Friendly Mean?
NewAge Stone Composite Flooring does not emit harmful chemicals and can resist staining caused
by accidents. In case of any accidents, it should be cleaned up immediately and should follow the
proper Care and Maintenance breakdown provided. Mishandling of the product and lack of care will
not be covered by this warranty. Scratching caused by pets will not be covered by this warranty.
What Does No Acclimation Mean?
NewAge Stone Composite Luxury Flooring is heavy duty and does not require 24 to 48 hour
acclimation prior to install.
Exclusions
The following are not covered by this warranty:
- Minor shading, colour or texture dierences between samples, photographs and delivered
products
- Damage caused by natural causes or acts of God such as re and ooding.
- Damage caused by intentional abuse, lack of maintenance, burns, re, spills of harsh chemicals,
construction or installation.
- Damage caused by vacuum cleaner beater bar, improper rolling loads, improper loads on caster
wheels, chairs or other furniture without proper ooring protection. When moving furniture or
appliances, make sure your oors are protected from causing scung or tears.
- Damages caused during installation – including installing defected oors and not following the
installation instructions.
- Damage caused by moisture to surrounding structure such as walls, suboors, xtures,
underlayment, moldings, trims, suboor heating elements or anything that does not oer structural
integrity or stability to the NewAge Stone Composite Floors.
- Changes in colour or gloss due to the use of rubber or latex-backed mats
- If Flooring sold “as is” without warranty
- Flooring that is installed outdoors. NewAge Stone Composite Luxury Flooring has not been
designed for outside installations.
- Improper installation of Products and inappropriate end-user activities including failing to properly
follow care and maintenance or Installation instructions provided.