Operating Guide

25
Warranty (Contd.)
-Will not curl at the edges.
- Will not result with discoloration, mold or mildew growth from the pre-attached underlayment.
When choosing a oor, consider the space where it will be installed and select a visual that will
withstand to the expected level foot trac. If you have questions about a specic application,
please contact a NewAge Products representative prior to purchase.
Wear Through : is dened as damage to the top decorative layer due to household use.
Stain : is dened to be a permanent discolouration to the surface of the ooring that is not capable
of being cleaned o.
Replacement and Repairs
In the event that NewAge Products Inc. replaces any ooring covered under this Warranty, this
warranty shall remain in eect with respect to the ooring for a period limited to the remaining
eligible duration of the original warranty. During the duration of the warranty, NewAge Products
Inc. will replace the defected ooring once with a new ooring material of similar colour and pattern
to replace the defective area. There will be no other form of compensation.
For any additional enquiry’s or questions regarding the terms of this Warranty, contact NewAge
Products Customer Service at 1.877.306.8930. NewAge Products has the right to request images,
proof or information that may be required to ascertain the nature of any claims under this Warranty.
Failure to provide this information may result in your claim being denied.
What Does Water Resistant Mean?
If exposed to water, NewAge Stone Composite Luxury Flooring will not swell or lose integrity. Water
Accidents should be cleaned up immediately and should follow the proper Care and Maintenance
breakdown provided. NewAge Products cannot guarantee the installation is water resistant in cases
of wrong oor installations and/ or human errors during the installation of the oors.
In cases of large standing water or ooding, NewAge Stone Composite Luxury Flooring will not
work as a barrier for the suboor or any other surrounding structures. In the case of ooding and
the suboors or surrounding structures get damaged, it will not be covered by this warranty. In the
case of water or moisture being trapped beneath the oor due to improper sub-oor or improper
installation, it will not be covered by this warranty.
What does Scratch Resistant Mean?
NewAge Stone Composite Luxury Flooring is resistant to light surface scratches and dents making
it highly durable for residential and commercial use. NewAge Stone Composite Luxury ooring will
not get physically damaged or discoloration as long as the proper care and maintenance is followed.
In the case of scratches caused intentionally or due to careless handling, it will not be covered by
this warranty.
Light Surface Scratches: refers to scratches that will not go through the top protection layer and
printed pattern.