User manual

16
NS-431
17
NS-431
Troubleshooting
Mouse
The Mouse is lost when I switch to a different channel.
t
Check that the mouse you are using is connected properly to the
////console port of the Switch.
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If you are using a mouse driver that was included with your mouse,
////uninstall it and install the standard Microsoft mouse driver.
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Disconnect and reconnect the mouse cable/with which you are
experiencing problems with to re-synchronize the ////mouse connection.
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Connect the mouse directly to the computer with which you are
////experiencing mouse problems.
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Allow up to one minute following the computer’s waking from standby
////mode for mouse function to return.
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Deactivate power management schemes on the PC with which you are
////experiencing problems.
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Try another mouse.
Mouse is not detected at boot up
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Check the cables and make sure that they are inserted properly.
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The computer boots up fine but the mouse does not work.
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Make sure the mouse is plugged-in properly.
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Make sure the mouse works when directly plugged into the computer.
////Rebooting may be necessary when trying this.
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Try a different mouse.
Troubleshooting
When I switch from one port to another, mouse movement is
completely erratic.
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Ma k e s u re you d o n o t have more t h a n one mous e d r i ver
////installed.
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Make sure the driver is either for a standard PS/2 mouse or for a
////Microsoft compatible PS/2 mouse.
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Make sure you do not have any mouse drivers loaded in your
////CONFIG.SYS or AUTOEXEC.BAT files.
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Avoid moving the mouse or pressing the mouse button when
////switching port on the switch.
t
You can reset the mouse and resume proper mouse movement
////simply by unplugging the mouse from the Switch and allow 2-3
////seconds before replugging.
General
My computer does not boot up when connected to the Switch,
but works fine when I connect the keyboard, monitor, and mouse
directly to it.
t
Make sure that the keyboard and mouse cables are connected tightly
////between the Switch and the computer.
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Check that the keyboard and mouse cables are not crossed. ////
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Make sure the connectors are plugged into the correct ports.