User's Manual
Preface
Warranty
and
RMA
NEXCOM
Warranty
Period
NEXCOM
manufactures
products
that
are
new
or
equivalent
to
new
in
accordance
with
industry
standard.
NEXCOM
warrants
that
products
will
be
free
from
defect
in
material
and
workmanship
for
2
years,
beginning
on
the
date
of
invoice
by
NEXCOM.
HCP
series
products
(Blade
Server)
which
are
manufactured
by
NEXCOM
are
covered
by
a
three
year
warranty
period.
NEXCOM
Return
Merchandise
Authorization
(RMA)
Customers
shall
enclose
the
“NEXCOM
RMA
Service
Form”
with
the
returned
packages.
Customers
must
collect
all
the
information
about
the
problems
encoun-
tered
and
note
anything
abnormal
or,
print
out
any
on-screen
messages,
and
describe
the
problems
on
the
“NEXCOM
RMA
Service
Form”
for
the
RMA
number
apply
process.
Customers
can
send
back
the
faulty
products
with
or
without
acces-
sories
(manuals,
cable,
etc.)
and
any
components
from
the
card,
such
as
CPU
and
RAM.
If
the
components
were
suspected
as
part
of
the
prob-
lems,
please
note
clearly
which
components
are
included.
Otherwise,
NEXCOM
is
not
responsible
for
the
devices/parts.
Customers
are
responsible
for
the
safe
packaging
of
defective
products,
making
sure
it
is
durable
enough
to
be
resistant
against
further
damage
and
deterioration
during
transportation.
In
case
of
damages
occurred
during
transportation,
the
repair
is
treated
as
“Out
of
Warranty.”
Any
products
returned
by
NEXCOM
to
other
locations
besides
the
cus-
tomers’
site
will
bear
an
extra
charge
and
will
be
billed
to
the
customer.
Repair
Service
Charges
for
Out-of-Warranty
Products
NEXCOM
will
charge
for
out-of-warranty
products
in
two
categories,
one
is
basic
diagnostic
fee
and
another
is
component
(product)
fee.
System
Level
Component
fee:
NEXCOM
will
only
charge
for
main
components
such
as
SMD
chip,
BGA
chip,
etc.
Passive
components
will
be
repaired
for
free,
ex:
resistor,
capacitor.
Items
will
be
replaced
with
NEXCOM
products
if
the
original
one
cannot
be
repaired.
Ex:
motherboard,
power
supply,
etc.
Replace
with
3rd
party
products
if
needed.
If
RMA
goods
can
not
be
repaired,
NEXCOM
will
return
it
to
the
cus-
tomer
without
any
charge.
Board
Level
Component
fee:
NEXCOM
will
only
charge
for
main
components,
such
as
SMD
chip,
BGA
chip,
etc.
Passive
components
will
be
repaired
for
free,
ex:
resistors,
capacitors.
If
RMA
goods
can
not
be
repaired,
NEXCOM
will
return
it
to
the
cus-
tomer
without
any
charge.
Copyright
©
2009
NEXCOM
International
Co.,
Ltd.
All
Rights
Reserved.
vi
VTC
6110
User
Manual