User Manual

or “OFF”, check whether the plug and
socket are connected properly, and
whether the power supply switch is ON.
3. Check nameplate and series number
✔ Check the nameplate located on the side
or back of the ice machine and record the
model and series number of the ice
machine.
NOTE: If the machine fails due to the
user’s faults, such as no water supply,
electricity or environmental factors, rather
than the fault of the ice maker, warranty
will be voided.
Troubleshooting
Fault
Potential cause
Troubleshooting
Ice machine not working
Power switch not turned on
Turn on the power switch
Indicator is “OFF”
Plug is loose
Check plug and socket
The display shows E04 high
temperature
The ambient temperature is too high
Normal working temperature range of 41-
104°F (5-40°C)
Condenser or air filter is dirty and
blocked
Clean the condenser and air filter
The display shows E06 high
pressure protection
High pressure switch wires fallen off
Check and correct high pressure switch wires
Fan does not start
Check and correct the fan
Ice defrost abnormal
Ambient temperature too low
Normal working temperature range of 41-
104°F (5-40°C)
Defrost valve does not start normally
Check and correct the defrosting valve
Ice thickness too thin or too thick
Check and correct ice thickness setting
Poor transparency of ice cubes;
ice cubes too thin or incomplete
Ice thickness too thin
Check and correct ice thickness setting
Water pressure too low
Check that the water supply pressure is 1.3
Bar to 5.5 Bar
Water temperature too high
Water temperature of 5-35 °C
Inlet water valve does not work
Check and correct the inlet water valve
Inlet water valve is dirty and blocked
Check whether water leaks and correct
Water leaking
Check and correct the inlet water filter
Inlet water filter has not been replaced
for a long time
Replace water filter
Machine is slow to make ice
The condenser or air filter is dirty
Clean the condenser and filter screen
High ambient temperature
Normal working temperature range of 41-
104°F (5-40°C)
Poor ventilation
Check the environment around the ice machine
Water temperature is too high
Check the water supply temperature of 5-35 °C
Too much noise
The ice machine is not placed in a
leveled foundation or the ice maker is
not leveled.
Level the ice machine
For questions, contact NEXEL® Customer Service
at 1-800-245-6682 or visit www.nexelwire.com