Notification Manual

16
Notification Process
Person answers the call
1. States alert(s), pressing one skips the message
2. Press one to acknowledge or zero to repeat.
3. Call ends
4. Up to four E-Mails sent with alerts and stats
5. Up to four E-Mails sent with confirmation status
Answering machine or voice mail answers the call
1. States alert(s).
2. Call ends
3. Up to four E-Mails sent with alerts and stats
4. Up to four E-Mails sent with confirmation status
Important information during an event
During an event we have found that many owners will continuously clear the alert conditions and receive redundant
notification calls. Please review the information below.
1. Once an alert is cleared, the NexPump sets a counter so repetitive notifications will not occur.
2. Electric Failure, Pump Activation (Backup Mode)
 To prevent notification from reoccurring, you can Silence the Alarm, DO NOT CLEAR ALARM. If only
the pump activation alarm is occurring, you can switch to the Primary mode for the duration of the event or
if your main electric pump has failed.
3. High Water Alert
 High Water Alerts should NOT be cleared, however the NexPump should be allowed to operate under
this condition until the pump(s) are no longer operating 100% of the time. The alarm at this point
should be cleared. If you decided to ‘Disable the Alarm’ you should monitor the situation.
4. Suspected Clog Alert with high rate of incoming water
 When the incoming water rate is extremely high, the NexPump may warn of a Suspected Clog Error. This is
indicated with Pump identifiers 'X' or 'x' and happens in normal operation. Do not clear this alarm,
however monitor the situation. Once the water rate slows down the condition should automatically clear.
Appendix
UPS Information
A UPS is a device to supply AC Power during a power outage. You will need this if you want to be alerted on Power
Outages with any NexPump Internet Module. A 250w UPS should be capable of powering an internet router for about
3-4 hours. Using a larger wattage UPS will increase the time. You need at least have 45 minutes for power outage alert.
Notification Disclaimer
Nexpump, Inc. reserves the right to temporarily disable notification from units which are considered in abuse of the
notification system. This will include excessive repetitive notifications for the same alert issue without a corrective
action taken.