Users Manual Part 2
Table Of Contents
USER’S MANUAL
l 91
Troubleshooting
Touchpad is not Functioning
Problems with the Screen
Problem
Touchpad is not functioning
Make sure the touchpad lock toggle key (F10) is not on.
Problem
The screen is blank when
the computer is turned on
The battery may have depleted. Connect the AC power adapter
to the computer and to the electrical outlet simultaneously. Please
refer to “Connecting the AC Power Adapter” on page 28.
The screen goes blank
suddenly
Check and modify (if necessary) the time period in minutes when the
display turns off in Control Panel (view by Large icons or Small
icons) > Power Options > Choose or customize a power plan >
Nexstgo > Change plan settings > Turn off the display:.
The screen is not readable
or distorted
Make sure of the following:
Your computer is using the correct display adapter driver.
To check the driver’s status, open the Start menu
> Settings
Adapter > Properties > General. Make sure the Device status
is This device is working properly.
The screen resolution and color parameters are correctly set.
The external monitor
screen is blank
Make sure the external monitor is switched on. Then press the
keyboard multimedia key (F8) and select the display mode.
Please refer to “Selecting a Display Mode” on page 40.
If the problem remains, do the following:
1 Connect the external monitor to another computer to make
sure it is functioning.
2 Reconnect the external monitor to your computer.
3 Refer to the external monitor’s user manual or manufacturer’s
webpage to make sure that the resolution and refresh rates
are supported.
When using an external
keyboard, all or some of
the keys do not function
properly.
1 Turn off the computer.
2 Disconnect and reconnect the keyboard.
3 Turn on the computer and see if the problem is solved. If the
keyboard is still not functioning, make sure you have installed
the correct driver for the keyboard. To check the driver’s status,
do the following:
a) Open the Control Panel (view by Large icons or Small
icons) > Keyboard > Hardware tab.
b) Click on the external keyboard and then click on the
Properties button.
Make sure the Device status is This device is working
properly. If you see any other statuses, please refer to the
keyboard’s user manual for troubleshooting.