Instruction Manual

TROUBLE SHOOTING (CONTD.)
When I press the MENU
button nothing happens.
Downloading files from
www.nextbase.co.uk
using Google Chrome results
in a Malicious Software
message.
The iN-CAR CAM can not
lock onto satellite.
When looking at my SD card
using a computer I see
HI & LO files. Why is this ?
On my SD card, I can only
see files with the LO.MOV
extension. Why is this ?
I know that the Low resolution
files are on the SD card, but
why can't I see them in the
Playback mode ?
My Mobile Device will not
connect to my camera.
The NEXTBASE Cam Viewer
app will not open.
When I open the NEXTBASE
Cam Viewer App I get a
message saying
'Please Check Device'.
When I try to play back a file
from my iN-CAR CAM I get a
message saying 'Buffering' but
the video does not load.
Unresolved issues.
This is normal during recording. Stop the recording before
pressing the MENU button.
If recording re-starts before you can press MENU, then see
the Parking Mode section above.
This is not a cause for concern, simply go to the settings within
Google Chrome and turn off the malicious software protection
temporarily to download and install the playback software.
Reinstate previous Google Chrome settings thereafter.
After power on and with the device mounted with clear view of the
sky it can take up to 10 minutes to find the three satellites required
to achieve a stable signal. Reception can also be affected by
atmospheric conditions and the proximity of buildings / trees
obscuring the sky.
The HI file is High Resolution video file (as per the settings) and
the LO file is LOW resolution video file which is used by the
Wi-Fi APP to mobile devices, for efficient streaming / uploading etc.
Previous viewing of the SD card has resulted in deleting only
the High resolution HI.MOV video files, leaving the LO.MOV
files remaining. Simply perform a format of the SD card from
within the Dash Cam in order to delete all unnecessary video files.
Only the High resolution files are shown in Playback mode,
but the duplicate Low resolution files are still there behind.
The High resolution file is perfect to play upon the Dash Cam
itself and also via the HD-OUT connector to your large screen TV.
Please ensure that you have turned the iN-CAR CAM WiFi Mode
on by either using the WiFi button or through the Settings Menu.
When Wifi Mode is turned on the screen of the iN-CAR CAM will
display the Network Name and Password.
This password is case sensitive.
Please uninstall the NEXTBASE Cam Viewer app and
re-download again from your devices App Store.
Ensure that the in-CAR CAM is in WiFi Mode and that your mobile
device has connected to the iN-CAR CAM WiFi connection.
Please restart your mobile device and reconnect to the
iN-CAR CAM WiFi connection.
Then re-open the Cam Viewer App.
Reset the iN-CAR CAM to the default settings within the
Setup Menu and try again.
Should the problem persist call the helpline [phone]
or email: [e-mail]
PROBLEM SOLUTION
37