Hotel Mitel 3000 User Guide
WELCOME TO THE MITEL 3000 HOTEL ............................................................................................. 1 An introduction to the additional facilities provided in the Mitel 3000 Hotel..................................... 1 ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 ................................................. 2 1) Unique Key .................................................................................................................................. 2 a.
Mitel 3000 Hotel Facilities User Guide Welcome to the Mitel 3000 Hotel An introduction to the additional facilities provided in the Mitel 3000 Hotel The Mitel 3000 Hotel is specifically designed for use in guesthouses and small hotels. The Hotel package allows you to provide both guest and administration extensions. Administration extensions can be equipped with the Mitel 4110/4120 Featurephones or a standard telephone.
Mitel 3000 Hotel Facilities User Guide ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 1) Unique Key To activate the Mitel 3000 Hotel Application a Unique key is required. This unique key is obtained from the following web site http://www.xarios.com/hotel/ using two unique codes: a. The PBX serial number from your Mitel 3000 system. b. The Hotel License number provided with your Hotel Application Pack (You will find this number at the back cover of this manual. a.
Mitel 3000 Hotel Facilities User Guide The CCU number is the PBX serial number required to obtain your Licence Key. This always starts with OL and is on the line that begins with CCU H/W as shown below. b. License Number Your hotel license number is printed on a label that is located at the back cover of this manual. c. Connect to XARIOS.COM to obtain your unique number Connect to the following web site http://www.xarios.
Mitel 3000 Hotel Facilities User Guide 2) To Activate the Hotel Application You now need to enter the UNIQUE KEY provided. Connect to the Mitel 3000 using MPS and follow these steps: From the main menu click “System”. Now Select “Systemwide Settings”. Enter the Hotel Application in the Licence field as displayed below Click “Send Changes”. You can now use your HOTEL APPLICATION SOFTWARE for your MITEL 3000 SYSTEM. NOTE: If the “Send Changes” option is greyed out.
Mitel 3000 Hotel Facilities User Guide Line settings for Hotel Mitel 3000 Once you have your Hotel Application running, you will need to make sure you have your Line Settings programmed appropriately. IMPORTANT NOTE: This ONLY applies if you are using PSTN (Standard Analogue lines). The lines MUST have Reversal on Answer (ROA) activated from your telephone company or network provider. Call log and charges will depend on the correct programming of your line type.
Mitel 3000 Hotel Facilities User Guide Hotel application programming start up Administration programming This section outlines the additional administration programming included in the Mitel 3000 Hotel package. Basic Programming procedure The basic procedure is the same as described in the Mitel 3000 Administrator’s manual. • • • • From the programming extension (ext. 20 by default), press the PROGRAM key. Press the Scroll Down key (Ô) until “System Programming” is displayed. Select “System Programming”.
Mitel 3000 Hotel Facilities User Guide Select Hotel Settings Enter the name of the Hotel/Guesthouse. Remember it can’t use more than 24 characters. Click on “Send Changes”. Your Hotel Name is now set. Defining Administration and Guest extensions Initially the system is programmed with all extensions as hotel administration extensions. (Extension 20 is the Reception phone and cannot be changed). • • • • • • • From the programming extension, press the PROGRAM key.
Mitel 3000 Hotel Facilities User Guide Selecting the Class of Service for extensions The Classes of service / Call restrictions are as described in the Mitel 3000 Administrator’s Manual. As default, all hotel administration extensions are placed in Class 1, all calls are allowed. Guest phones that are checked out are in Class 4, only internal and emergency calls are allowed.
Mitel 3000 Hotel Facilities User Guide Setting the rates for Call Charges The rate that guests are charged on phone calls can be changed at any time from the programming extension or the MPS software application. Example of Call charges: Type of Call Local calls National calls International 1 International 2 Mobile calls Free calls • • • • • • • Value (Cents) 10 79 10 31 31 00 From the programming extension press the PROGRAM key. Press the Scroll Down key (Ô) until “System Programming” is displayed.
Mitel 3000 Hotel Facilities User Guide Setting dial codes for Charge Bands The dialling codes that decide whether a call is charged as a Local call, National call etc can be changed. • Ensure that the correct local codes for your area are entered • Ensure that the correct national codes are entered • In default all international codes are placed in the International 2 band. This ensures that all calls on this band are charged at an International 2 rate.
Mitel 3000 Hotel Facilities User Guide Setting the data speed The speed at which data is sent to either the PC or printer can be set at 4800, 9600,19200 or 115,200 speeds. Selecting ‘Set v24 baud rate’ in the ‘System’ programming list sets it. The default setting is 115200 bps. From MPS: Select “System” / “Systemwide Settings” and “V.
Mitel 3000 Hotel Facilities User Guide Call Log external ON You select this option when you want to connect a Personal Computer running 3rd party call management software to the switch and control the entire guest billing from the PC. Details are sent directly to the PC as a call is completed (real-time). In this case billing information will not be kept in the buffer. Enable XON/XOFF You select this option when printer flow requires it.
Mitel 3000 Hotel Facilities User Guide NOTE: If you find that you cannot check a phone in, you should ensure that any call records associated with the previous occupant are deleted from the system memory. This is done using the Phone bill facility. See Page 17 Check Out You activate the Check out facility for the phone in the guest’s room when you want to print a bill for the calls made from the phone and delete the call records. You normally do this when a guest is checking out.
Mitel 3000 Hotel Facilities User Guide Room Status This facility allows you to check whether a room is Free or Occupied and whether it is Cleaned or service req. The Free/Occupied status is set automatically on Check in and Check out and is examined from the Reception phone. The Cleaned / "Service req." status can be set from a guest phone (Dial 7960 for Cleaned and 7961 for "Service req."). You can examine and change the Cleaned / Dirty status from the Reception phone.
Mitel 3000 Hotel Facilities User Guide Wake Up Call You can enter a time that a wake up call will be made to a guest phone. At the programmed time the phone will ring for 90 seconds. • If the call is not answered the phone will ring twice more at two-minute intervals. • If the call remains unanswered the Reception phone is rung and the display shows ‘No Wake Up No xx’. • If the call to the Reception phone remains unanswered for 90 seconds, the call is cancelled.
Mitel 3000 Hotel Facilities User Guide Billing guests and logging administration calls This section describes the various call billing and call logging options Option 1 - Call Billing You can choose to connect a printer to the system so that all guest phone bills are immediately printed when a guest is checked out (See Check out page 4). The bill is presented in the following format: (Hotel Name) Extension Number XX xxxx Call Date Time Duration 01 23:03:09 12.
Mitel 3000 Hotel Facilities User Guide Option 2- Call Logging Instead of printing bills directly on a printer you can choose to connect a Personal Computer (PC) to the system and send details of all calls directly to it. There are software packages available (not supplied by Mitel) which can sort the calls and print guest bills from the PC. (This option is selected by setting the ‘call logging external on’ for all phones.
Mitel 3000 Hotel Facilities User Guide Call with cost This option allows the Reception phone to place a call on behalf of a guest. When the call is completed the Reception phone is rung and the cost of the call is shown on the Reception phone display. The details of the call are printed. This facility is generally used to allow a visitor, who is not checked in to make a call and ensure the cost of the call is recouped. It can also be used if a guest phone is restricted from making calls.
Mitel 3000 Hotel Facilities User Guide User Guide for Guest Phones This section gives a brief description of how to operate a phone in a guestroom To make an internal call • Lift the handset, or use Handsfree if it is available on your telephone. • Key the extension number ________, or key 9 for Reception NOTE the default extension numbers are in the range from 20 to 51 To make an external call • Lift the handset, or use Handsfree if it is available on your telephone.
Mitel 3000 Hotel Facilities User Guide Appendix A Charge Band Codes User Table (default values are just samples) Location of Codes 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 Type of Calls Local National 2 5 6 7 0 Cellular Phone International 2 International 2 Free calls 3 00 00 8 20
Index Activate the Hotel Application ................................................................................................................. 4 Administration ......................................................................................................................................... 7 Administration programming ................................................................................................................... 6 Appendix A.................................................
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