User's Manual

For detailed diagnostics,
use the QMT app or the
WAVE Portal
IMPORTA NT
NETWORKED SMART BOOSTER 10
Troubleshooting: QUATRA
Network Unit error.
Reset the Network Unit by unplugging the power supply, wait 5 seconds, then plug it back in.
Verify Network Unit software is up to date (using QMT or cloud portal).
If the problem persists, return Network Unit for service.
Make sure that the vents (the small openings in the plastic housing) on the units are not blocked. Move the unit to
a cooler area. The system will start working normally when it cools down.
Reset the Coverage Unit by unplugging it and then plugging it back in.
Verify Coverage Unit software is up to date (using QMT or cloud portal).
Make sure that the LAN cabling to each Coverage Unit is dedicated (not combined with other active LAN hardware
such as routers and switches). Passive connectors may be used (i.e. punch-down blocks) but the maximum cable
distance may be reduced.
If a QUATRA Range Extender is used to lengthen the 100 meter maximum Network Unit to Coverage Unit Ethernet
distance, make sure only a single QUATRA Range Extender (QRE) is used per Coverage Unit. QRE is proprietary and
other extenders will not work. See QRE Troubleshooting.
Uninstall Coverage Unit and plug it into back of Network Unit with a short Ethernet cable that is known to work. If
the Coverage Unit works properly, troubleshoot the original Ethernet cable (or QRE if used).
If the problem persists, return Coverage Unit for service.
Make sure that the vents (the small openings in the plastic housing) on the units are not blocked. Move the unit to
a cooler area. The system will start working normally when it cools down.
Insufficient Donor Signal. If internal antennas used for Network Unit, relocate Network Unit where signals exist or
add and Enable external antennas in Settings.
If external antennas or Small Cell donor signal used, verify external antennas Enabled in Settings and check coaxial
feeds and connectors to Network Unit.
Product Registration is required for your system to operate. Please follow the registration instructions using QMT
or the WAVE portal.
The system has been remotely disabled. Please check for a notification message and contact your Operator or
Vendor.
The Network Unit is receiving too strong a donor signal and may operate with reduced gain or may switch to internal
antennas to protect itself (the signal source could be any Operator’s cell tower if close enough, or it could be
another indoor cellular solution in close proximity to the Network Unit donor antennas).
If internal antennas used, move the Network Unit to another location. You might need to move your system to the
other side of your building.
If external antennas used, move or re-aim the external antennas away from the strong cellular signal source.
If a Small Cell donor is used, make sure the coaxial connections to the Small Cell have the supplied attenuators
installed.
Your system has been moved from its previous Registration location. Please reregister your system at its new
location using QMT or the WAVE portal, or move the system back to its original location.
A Coverage Unit LAN cable may be shorted. Unplug all Coverage Units, power cycle the system, and plug Coverage
Unit cables back in one at a time to check where fault occurs (fault could be in cabling, a QUATRA Range Extender,
or a Coverage Unit).
If QUATRA Range Extenders are used, verify that LAN cable length on either side of the Extenders does not exceed
100 meters.
If none of the above works, try another power supply.
If none of the above works, try another Network Unit.
Verify that a live LAN Ethernet cable is connected to the Network Unit LAN port (not the LAN OUT port which is used
to daisy-chain to another Network Unit LAN port).
Check LAN firewall settings to the cloud (contact your IT Administrator).
Verify system performance and WAVE cloud portal connectivity using QMT (QMT must have an active internet
connection).
Wait. System is in a setup state, which usually takes a few minutes but can take up to thirty (30) minutes if scanning
for new channels in all bands.
If using a Small Cell donor, make sure the small cell is commissioned and transmitting.
Make test calls using just the Small Cell signal to verify its operation.
Verify handset settings and compatibility against boosted channel bands and 3G/4G technologies.
Advanced: Cellular connection problems are usually indicated by poor signal quality (3G:Ec/Io and CQI, LTE: RSRQ
and SINR). Using a Small Cell can help eliminate
Capacity and Interference problems that may be experienced from Off-Air donor signals.
Network Unit
overheating.
Coverage Unit
overheating.
Donor power
below minimum
Threshold.
Registration
required.
System disabled.
Input signal
too strong.
Location Lock —
Registration Required
Port keeps resetting
Management
Connection Error
Setup in progress
Phones have signal
but can't make calls
Coverage Unit
(CU) Error
SOLID RED
BLINKING GREEN
All RJ45 port LEDs
flash off
repeatedly
QMT/WAVE
LED ISSUE TRY
BLINKING
RED
QMT/WAVE
SOLID GREEN
LED ISSUE TRY
1 2