FAQ

Question
Answer
Do I need to register my toilet for
warranty?
□ No. Since the toilet is a Home Depot exclusive product, you do not need to
register for warranty. The proof of purchase (receipt) should be kept if you
need to claim for warranty in the future.
Where can I find the model number
for my toilet?
□ Simply open the tank lid of your toilet, the model number of your toilet is
marked on the back wall inside the tank. For replacement parts, FAQ, and
troubleshooting, you can search the toilet online at www.homedepot.com
using the model number.
Can I adjust water level in the tank?
□ Yes. There is a fill line located on the overflow tube about a ½ “ below the
top of the tube. Check the water level inside the tank based on the fill line. If
it’s too high and flowing into the overflow tube, adjust the float cup by
turning the rod that extends from the float cup counter clockwise to lower
the float and water line. If water is not up to the fill line, adjust the float cup
by turning the rod clockwise.
There is only a little water in the
bowl of my toilet, is this normal?
Can I adjust water level in the
bowl?
□ Yes, it is normal. It is designed to have low level water in the bowl based on
federal standards for high efficiency toilet. The water level in the bowl can
be adjusted to some extent by the float cup and flush valve, however the
maximum amount of water allowed in the bowl is limited to meet the high
efficiency standard. For instruction on how to adjust water level, please visit
https://www.youtube.com/watch?v=jv3bR6IqCxU
Can I have rebates for using a high
efficiency toilet?
□ Yes. You can go to www.saveourwaterrebates.com to claim for your toilet
rebate.
What is the GPF of my toilet?
Where can I find the information?
□ High efficiency toilets have 1.28 gallon per flush or less. GPF information of
your toilet is marked on the back wall inside the tank. The detailed
specification regarding your toilet can also be found online at
www.homedepot.com.
How can I clean my toilet? What
kind of detergent should I choose?
□ Normal toilet brushes can be used to clean the toilet. Non-abrasive and
non-corrosive detergent should be chosen. Avoid using chlorine or bleach
tablets in the tank of the toilet.
Can I have a longer flushing time
for my toilet?
□ Yes. By adjusting water level in the tank, you may have a longer flushing
time with more water. Further, check the length of the rod attached to the
button by putting the tank lid on the tank and slowly pressing the button
down. If you have to push more than 1/8” to feel the resistance, increase
the length by turning the rod so the valve can be fully open when you press
the button to flush. If you can feel resistance as soon as you press the
button, the rods need to be shortened to avoid continuous run. The product
is designed to be high efficient using less than 1.28 gallon of water per
flush. You cannot have longer flushing time beyond the limit. For instruction
on how to adjust flushing time, please visit
https://www.youtube.com/watch?v=jv3bR6IqCxU
Where can I find the replacement
parts of my toilet?
□ You can find the replacement parts online at www.homedepot.com
searching for the model number, which is marked on the back wall inside
the tank.
Frequently Asked Questions: Dual Flush High Efficiency Toilet