Operation Manual

109
Support Tab
If you need support with your B264 encoder, you can contact Niagara Video Corporation by
phone or e-mail:
 Phone number: [phone], Monday-Friday 9:00AM – 5:00PM Pacific Time
 E-mail: support@Niagara Video.com
If you need to contact Technical Support, please be prepared to provide the following
information:
1. A detailed description of the problem, and any actions taken to solve it.
2. A detailed description of the environment around the encoder. This includes the make
and model of any decoders being used, as well as the connection network (IP or ASI)
between the encoder and the decoders.
3. The Technical Support information from the encoder itself. This is downloaded from the
Support tab:
Select the Support Tab, and click on the Save button next to Support Info Download.
This will create a file called TECHSUPPORT.TXT in the computer running DashBoard.
Please e-mail this file to support@Niagara Video.com.
The TECHSUPPORT.TXT file contains the following information:
 The current configuration of the unit
 A copy of the Event Log (which can also be obtained via the Admin Event Log Tab)
This file does not contain any information that would allow remote access to the unit. However,
if you are using RTMP or HLS, this file will contain any access credentials (usernames,
passwords) configured in the unit. Passwords will be encrypted.