USER’S MANUAL Smart Doorbell www.NightOwlSP.
Thank you for choosing Night Owl Security Products! By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website.
Quick Setup Guide Use a QR Code scanner on your Smart Device to scan the QR Code. Scan the QR code above to access the Quick Setup Guide for assistance in configuring Night Owl Doorbell.
TABLE OF CONTENTS 4
Table of Contents Chapter 1: FCC Warnings........................................................................................................ 7 Chapter 2: Safety Instructions................................................................................................. 9 Chapter 3: Specifications ..................................................................................................... 11 3.1 System Requirements ...............................................................................
CHAPTER 1 FCC WARNINGS 6
Chapter 1: FCC Warnings FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation.
CHAPTER 2 SAFETY INSTRUCTIONS 8
Chapter 2: Safety Instructions 1 The working temperature of the device is from -4 °F to 122 °F. 2 The Doorbell works using [AC 12 ~ 24V] supply. Do not connect the device directly to AC mains while wiring the device, otherwise this may cause electric shock and permanent damage to the device. 3 For the Doorbell setup, plug in the device ONLY using the included USB 5V power adapter (Amperage must not be less than 1A or it may cause damage to the device).
CHAPTER 3 SPECIFICATIONS 10
Chapter 3: Specifications 3.1 System Requirements Please be sure that your mobile device complies with the following specifications: • • Android™: 4.4.2 and above iOS®: 10.3.3 and above THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED. DUE TO OUR ONGOING EFFORT TO CONSTANTLY IMPROVE OUR PRODUCTS, SPECIFICATIONS MAY HAVE BEEN ADDED OR CHANGED. 3.
3.2.1 Smart Doorbell Diagram FRONT VIEW Doorbell Lens LEDs for Night Vision Ring Button: Press to ring the Night Owl Doorbell. The LED Status light turns blue and spins clock-wise for up to approximately 30 seconds. A notification is sent to the mobile device running the Night Owl Connect App. Tapping on the notification allows the user to answer the door.
LEFT SIDE VIEW NOTE: The faceplate must be removed in order to access the sides of the Doorbell. microSD Card Slot: The maximum microSD card size is 128 GB. The microSD card can be formatted from the Night Owl Connect App.
RIGHT SIDE VIEW NOTE: The faceplate must be removed in order to access the sides of the Doorbell. microSD USB Input: Requires 5V of voltage and at least 1A of current intensity. Reset Button: Press and hold the “Reset” button for approximately 3 seconds to return the Night Owl Doorbell to FACTORY SETTINGS. This process reboots the Doorbell, cuts the connection with Night Owl Connect (Doorbell may still appear in the app), returns the device to FACTORY SETTINGS, and places it in PAIRING MODE.
REAR VIEW Check out my rear! Wiring Connectors: Connect the wires from your existing Doorbell to the Night Owl Doorbell. Make sure the wires are properly fastened. The voltage range is 12-24 Volts (Recommend 16-24 Volts).
CHAPTER 4 GETTING STARTED 16
Chapter 4: Getting Started Doorbell Installation Guide YOU MUST HAVE AN EXISTING DOORBELL TO USE THIS PRODUCT. STEP 1: First Things First Test 1: Does your current doorbell work? If the current doorbell chime doesn’t work, please consult an electrician prior to installation. Test 2: Using a mobile device, verify you have at least 50% Wi-Fi signal strength at the Doorbell’s location. STEP 2: Preparing The Doorbell For Setup 1 Remove all the contents from the box.
3 Remove the faceplate from the Night Owl Doorbell. Insert the small end of the provided USB cable into the micro USB port on the Doorbell. NOTE: Use a flat tool to carefully remove the cover from the micro USB input. You must replace the cover before mounting the Doorbell. 4 Connect the other end of the cable to a USB power adapter and plug it into an outlet. If you do not have a USB power adapter, you may use a USB charging port. NOTE: USB Power Adapter not included.
Meet Night Owl Connect STEP 3: Download the Night Owl Connect App and Add the Doorbell 1 Download the Night Owl Connect Application from the “App Store” for iOS® devices or “Play Store” for Android™ devices. 2 Create a new account or login if you already have an existing account. 3 After completing the account setup and verification process, sign into the app and tap the + symbol to add a device. 4 The Night Owl Connect App will guide you through the rest of the setup process.
Doorbell Installation Guide STEP 4: Doorbell Installation 1 TURN OFF THE POWER AT THE BREAKER BEFORE TOUCHING ANY WIRES! OFF 2 Remove the old doorbell. 3 Place the Doorbell on the wall or use the provided mounting template to mark the positioning for the new holes. OR 4 For stucco, brick, or concrete, make the new holes using a 15/64 drill bit and insert the provided plastic anchors into the holes. For wood or siding, use a 3/64 drill bit and save the wall anchors for another project.
5 Connect your Night Owl Doorbell to the existing doorbell wiring. Feed the excess wiring back into the wall. NOTE: It does not matter which wire connects to which screw. 6 Use the provided mounting screws to secure the Doorbell to the wall. 7 Once the Doorbell is mounted, place the faceplate over the Doorbell. Securely fasten the faceplate using the provided Torx Key and security screw. (Torx Key is the smaller end of the provided two-sided tool). 8 Turn the power back on at the breaker.
To use the Night Owl Doorbell with a Digital Chime STEP 5: Digital Chime Power Amp Installation 1 TURN OFF THE POWER AT THE BREAKER BEFORE TOUCHING ANY WIRES! OFF 2 Remove the cover from your internal doorbell. 3 Loosen the “Front” and “Trans” terminal screws on your internal doorbell. Make sure you do not remove the wires connected to the internal doorbell. 4 Connect one wire from the Power Amp to the “Front” terminal.
5 Make sure the Power Amp doesn’t interfere with any moving parts. 6 Replace the cover on the internal doorbell. 7 Turn on the power at the breaker. ON YOU MUST RETURN TO THE NIGHT OWL CONNECT APP AND CHANGE THE DOORBELL SETTINGS TO “DIGITAL CHIME”.
CHAPTER 5 KNOW YOUR DOORBELL 24
Chapter 5: Know Your Doorbell 5.1 Booting Process Doorbell plays the voice prompt “Doorbell is ready for use”. 1 Doorbell is ready for use. A Doorbell’s LED Status Light turns white and spins clockwise (if in Factory Settings or if no Wi-Fi credentials exist) and plays the voice prompt “Doorbell is in Pairing Mode.” Doorbell remains in Pairing Mode until it is connected to a Wi-Fi network. Doorbell is in Pairing Mode. B Doorbell’s Status Light becomes solid white when connected to a Wi-Fi network.
C Doorbell checks for available firmware upgrades to download once it is connected to a Wi-Fi network (this does not occur during the initial boot). NOTE: Doorbell MUST be connected to a Wi-Fi network to receive firmware upgrades. 2 If new firmware is available, it will be downloaded. If no new firmware is available, the voice prompt says, “Thanks for checking, but my firmware is up to date.” Updating Firmware 3 Thanks for checking, but my firmware is up to date. Booting process is complete.
5.2 Smart Doorbell Functionality 5.2.1 Pair Night Owl Doorbell 1 The Doorbell comes in “Pairing Mode” by default (Status Light turns white and spins clockwise) and plays the voice prompt “Doorbell is in Pairing Mode” after the initial boot is complete. Doorbell is in Pairing Mode. 2 The Doorbell can also be set to “Pairing Mode” by resetting it to “Factory Settings.” 3 The Doorbell can be paired to either a Wi-Fi network or a Night Owl Gateway using the Night Owl Connect App.
5 If the pairing process is successful, the Doorbell says, “Woohoo! Setup is now complete,” and the LED Status Light turns solid white. Woohoo! Setup is now complete. 5.2.2 Resetting Doorbell to Factory Settings 1 Press and hold the “Reset” button for approximately 3 seconds to restore the Doorbell to its factory settings. The Doorbell will say, “Please be patient as Doorbell restores its Factory Settings.” RIGHT SIDE VIEW Please be patient as Doorbell restores its Factory Settings.
5.2.3 Status Check Process Once the Doorbell connects to a Wi-Fi network, it continuously checks for the following statuses: 1 Weak Signal No Wi-Fi Connection A If Wi-Fi connectivity is lost, the Status Light’s top half turns white and flashes. B No Internet Found Wi-Fi Password C If the Wi-Fi password is incorrect, the Status Light’s bottom half turns blue and flashes.
5.2.4 Firmware Upgrade Process 1 After the Doorbell boots up and connects to a Wi-Fi network, it checks for a firmware upgrade. NOTE: The Doorbell does not check for a firmware upgrade during the initial boot. 2 If a new firmware upgrade is available for download, the Firmware Upgrade Process begins. If there isn’t a new firmware upgrade available, the Doorbell says, “Thanks for checking, but my firmware is up to date.” Thanks for checking, but my firmware is up to date.
5 If the upgrade is successful, the Doorbell says, “Woohoo! Firmware Upgrade is complete,” and it will reboot. Woohoo! Firmware Upgrade is complete. 6 If the download was unsuccessful, the Doorbell says, “Oops, Doorbell firmware upgrade failed. Try again later,” and the Status Light alternates between a pulsing blue and white. The Doorbell returns to ON/Standby status, and the Status Light turns to solid white (as long as no other status issues are found during “Status Check Process”).
5.2.5 Ringing Process 1 After the Doorbell is pressed, the Status Light turns blue and spins clockwise. The Doorbell rings and sends a Push Notification that if pressed, allows the user to communicate with the person who rang the Doorbell. NOTE: Answering the Doorbell changes the Status Light to solid blue. After answering the Doorbell, the Status Light returns to solid white.
CHAPTER 6 SOFTWARE DESCRIPTION 33
Chapter 6: Software Description 6.1 Apps Download and Install Application Download the app from the App Store or Google Play Store and install the application on your device. 6.2 Night Owl Connect 6.2.1 Add Doorbell to Home Wi-Fi Android™ 1 Press the “+” icon. 2 Select “Doorbell” from the device list and follow the on-screen instructions. NOTE: Android™ users follow the onscreen instructions to turn your mobile data off before continuing the setup process.
3 Select the setup method for the Doorbell (Wi-Fi network or Night Owl Gateway). 5 Press play to watch the Wi-Fi setup video. Do Not Skip. Seriously, watch it! 4 NOTE: This video explains the Wi-Fi setup steps for iOS® users. 35 When in pairing mode, the Status Light is white and spinning clockwise.
6 Follow the instructions on the Doorbell’s Setup process. This step applies to iOS® and Android™ versions of Night Owl Connect to connect to Home Wi-Fi. iOS® A Android™ Go to your devices Wi-Fi settings. A NOTE: Follow the instructions in the app and/or watch the setup video. Android™ iOS® B Select your Doorbell hotspot to start the pairing process. Select the Wi-Fi hotspot that begins with “DOORBELL” and return to Night Owl Connect. B Select a Wi-Fi network to connect to the Doorbell.
iOS® C Android™ Enter the Wi-Fi password. C NOTE: If you do not know your password contact your ISP (internet service provider). 7 Enter the Wi-Fi password. NOTE: If you do not know your password contact your ISP (internet service provider). Wait patiently (you can do it) for the Doorbell to pair or to repeat the process.
8 If the pairing process is successful, you will be asked to name the Doorbell. Once named, select “Done” to add to the Device List in the Night Owl App. 9 If the Doorbell fails to pair, you MUST repeat the “Pairing Process”. Select “Repeat the Setup Process” to start the “Pairing Process” again. You may need to set the Doorbell to pairing mode. Press and hold the “Reset Button” as described in Hardware Section. NOTE: The Router’s security protocol MUST be set to WPA/WPA2 (strong security).
6.2.2 Add the Doorbell to a Night Owl Gateway 1 1 Press the individual channel “+” icon to go directly to the instructions to add Night Owl devices to the Gateway.
Android™ 2 Select Doorbell to begin the “Adding to Night Owl Gateway Process”. 3 When in pairing mode, the Status Light is white and spinning clockwise. 5 Follow the instructions and press “Continue”. NOTE: Android™ users follow the onscreen instructions to turn your mobile data off before continuing the setup process. 4 Press play to watch the Wi-Fi setup video. Do Not Skip. Seriously, watch it! NOTE: This video explains the Wi-Fi setup steps for iOS® users.
6 Follow the instructions and press “Continue”. All the Night Owl devices that are in “Pairing Mode,” and close enough to the Gateway, will start the pairing process. No more than 4 devices will be added. 7 Follow the instructions and press “Continue”. 8 Select “Finish” to return to the main screen which shows all added devices. If “Add more cameras” is selected, you will return to the “Getting Started” screen.
6.2.3 Live View - Home Wi-Fi Connection 1 2 3 4 1 Doorbell’s Name: Configured either at the setup process or in the Settings Menu. 2 Doorbell Status: The Doorbell’s name and connection status. 3 Other Options: 4 A Settings: Goes to Settings Menu. B Share: The user is able to share the Doorbell with another user of Night Owl Connect. C Delete: Delete the Doorbell. Play Live View Button: After pressing the Live View button, the app will show the Doorbell’s Live View.
6.2.4 Doorbell Live View - Connected to Home Wi-Fi 6.2.4 (a) Notification Not Answered - Live View 1 2 3 4 5 6 8 7 9 10 10 11 NOTE: When the microphone icon is pressed, audio from the app to the Doorbell is enabled and the icon turns red. 12 1 Back: Tap to return to the previous screen. 2 Channel: Name of the live view. 3 Settings: Tap to access the channels settings. 4 Stream’s Bitrate: When switching from SD to HD, the bitrate will dramatically increase.
6.2.4 (b) Notification Pressed - Live View 1 2 You will be able to perform the following actions: 1 End: End the video streaming. 2 Mute/Unmute Speaker: The speaker is enabled by default. 3 Disable/Enable Microphone: The microphone is disabled by default. 4 Zoom In/Out: Tap to zoom in or zoom out of the live stream.
6.2.4 (c) Doorbell Connected to Wi-Fi - Settings Menu 2 1 3 4 5 6 7 8 9 10 11 1 Back: Tap to return to the previous screen. 2 Save: Tap to save the Doorbell Settings. 3 Doorbell Name: View and edit the Doorbell’s name. 4 Model: The model # of your Doorbell. 5 Firmware version: Version of the software running on the Doorbell. 6 Push Notifications Toggle: Turn notifications on or off 7 Motion Sensitivity: Select low, medium, or high to adjust camera sensitivity.
6.2.5 Doorbell Live View - Paired to Night Owl Gateway 6.2.5 (a) Doorbell Individual Channel Screen – Live View 1 2 3 4 5 6 8 7 9 10 10 11 NOTE: When the microphone icon is pressed, audio from the app to the Doorbell is enabled and the icon turns red. 12 1 Back: Tap to return to the previous screen. 2 Channel: Name of the live view. 3 Settings: Tap to access the channels settings. 4 Stream’s Bitrate: When switching from SD to HD, the bitrate will dramatically increase.
6.2.5 (b) Notification Pressed Live View - Connected to Gateway 1 2 3 You will be able to perform the following actions: 1 End: End the video streaming. 2 Mute/Unmute Speaker: The speaker is enabled by default when the call is answered. 3 Disable/Enable Microphone: The microphone is disabled by default. 4 Zoom In/Out: Tap to zoom in or zoom out of the live stream.
6.2.5 (c) Doorbell Individual Channel Settings – Connected to Gateway 2 1 3 4 5 6 7 8 9 10 11 1 Back: Tap to return to the previous screen. 2 Save: Tap to save the Doorbell Settings. 3 Doorbell Name: View and edit the Doorbell’s name. 4 Model: The model # of your Doorbell. 5 Firmware version: Version of the software running on the Doorbell. 6 Push Notifications Toggle: Turn notifications on or off. 7 Motion Sensitivity: Select low, medium, or high to adjust camera sensitivity.
6.2.6 Night Owl Doorbell App’s Status Online Connecting There is communication between the app and the Doorbell. The user can access the live stream and use all of the Doorbell’s features and the devices associated with it. The app is trying to establish the communication with the Doorbell. Offline Disconnected The app is not communicating with the Doorbell. Possible reasons: The Doorbell is OFF, the Doorbell has no Internet connection, the Smart Device running the app has no Internet.
6.2.7 Doorbell Interaction with Chime By default, the interaction between the Doorbell and the Chime is ON and set to work with a Mechanical Chime as shown below: MECHANICAL CHIME Connected to Home Wi-Fi Connected to Gateway If the user has a Digital Chime, select the Digital option for the Bell Type. DIGITAL CHIME Connected to Home Wi-Fi Connected to Gateway Bell Duration is set to 5 seconds by default and indicates the approximate amount of time the Digital Chime will be active after it is pressed.
BELL DURATION Tap “Bell Duration (Seconds)” option to change the amount of time that your chime will be working after someone presses the Doorbell button. Connected to Home Wi-Fi / Gateway The numbers listed in the app represent the approximate amount of time in seconds that the Digital Chime produces a sound when the Doorbell is pressed.
CHAPTER 7 DOORBELL & CHIME COMPATIBILITY 52
Chapter 7: Doorbell & Chime Compatibility 7.1 Mechanical Chime Hardware Example NOTE: The image above is an example of a Mechanical Chime. Doorbell chime designs may vary. 7.2 Digital Chime Hardware Example NOTE: The image above is an example of a Digital Chime. Doorbell chime designs may vary.
CHAPTER 8 TROUBLESHOOTING TIPS 54
Chapter 8: Troubleshooting Tips 8.1 Firmware Upgrade 1 When the Doorbell is turned on for the first time, it will be in pairing mode. Once the Wi-Fi connection has been made (Home Wi-Fi or the Night Owl Gateway), the Doorbell does NOT run a Firmware Upgrade check. Doorbell is in Pairing Mode. 2 After the initial “boot up,” every time the Doorbell turns on it will run a Firmware Upgrade check. This ONLY occurs when the Doorbell is connected directly to a Wi-Fi network.
8.2 Factory Reset Reasons for restoring the Doorbell to factory settings: A The Wi-Fi network password has changed. B The router has been reset. C If you decide to switch the Doorbell from a Wi-Fi network connection to the Night Owl Gateway Setup (or vice versa). D If the Doorbell is not working properly or has glitches. NOTE: Another option is to drain the Doorbell battery (turn off the power switch on the breaker and let the doorbell die). 8.
8.
CHAPTER 9 WARRANTY 58
Chapter 9: Warranty NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt.
Returns Under This Warranty In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions. Disclaimer Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws.
Need Help? For system manuals, troubleshooting guides, FAQs, video tutorials and more: 1 Please visit www.NightOwlSP.com. 2 Click the Support tab. 3 In the search bar, type “WDB20”. 4 Access the support material needed. Contact Us PHONE EMAIL WEBSITE Sales/Technical Support Sales Support 24/7 Product Support 1.866.390.1303 Sales@NightOwlSP.com Live Chat 24/7, 365 days a year Technical Support • How-To Videos • Manuals (English, Spanish & French) Support@NightOwlSP.com www.NightOwlSP.
