Use Instructions

Instructions for Use – NightOwl
®
Sensor – Healthcare Professional Page 20 of 24
defective
warranty term, or Commercial Support
when outside of it.
My sensor is heating while charging, resulting in
the sensor having an uncomfortable
temperature
1. Remove the sensor from the charging
cradle and abstain from using the sensor.
2. Report the issue to Technical Support.
The sensor vibrates when turning on, but the
Optical Module does not start to emit light
1. Abstain from further using the sensor.
2. Report the issue to Technical Support.
After sensor application, the user’s skin has
become irritated.
1. Abstain from further using the sensor.
2. Ask the user for any known allergies.
3.
Report the issue to Technical Support,
citing any relevant known allergies.
Connection between sensor and NightOwl®
Companion or Ectosense Healthcare Professional
app is not possible
1. Consult the NightOwl® Diagnostic System
Manual.
The Optical Module emits green light instead of
red
1. Abstain from further using the sensor
2. Report the issue to Technical Support – it
is likely that your sensor will require a
firmware upgrade.
The push button no longer works or requires an
excessive amount of force.
1. Report the issue to Technical Support.
2. If you manage to turn on the sensor
regardless, the sensor is safe for continued
use while you are being helped.
The serial number on the sensor is no longer
visible.
1. Download the Ectosense Healthcare
Provider app on an Android device and log
in with your Ectosense Dashboard account
details.
2. C
ontact Technical Support for further
instructions on how to identify the sensor
by establishing a Bluetooth connection.