Owner's Manual

190
Technical Notes
Troubleshooting
No sound when
the shutter is
released.
Off is selected for Shutter sound in Sound settings in the
setup menu. No sound is produced with some shooting
modes and settings, even when On is selected.
75,
111,
164
AF-assist
illuminator does
not light.
Off is selected for the AF assist option in the setup menu. AF-
assist illuminator may not light depending on the position of
the focus area or the current scene mode, even when Auto is
selected.
111,
163
Images appear
smeared.
The lens is dirty. Clean the lens. 182
Colors are
unnatural.
White balance or hue is not adjusted properly. 39, 126
Randomly
spaced bright
pixels (“noise”)
appear in
image.
The subject is dark and the shutter speed is too slow or ISO
sensitivity is too high. Noise can be reduced by:
• Using the flash
• Specifying a lower ISO sensitivity setting
27, 56
134
Bright spots
appear in
image.
When shooting at a slow shutter speed in multiple exposure
mode, noise (bright spots) may appear in saved images.
–
Images are too
dark
(underexposed).
• The flash window is blocked.
• The subject is beyond the range of the flash.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• The subject is backlit. Use the flash or the Backlighting
scene mode.
25
197
65
134
27, 39
Images are too
bright
(overexposed).
Adjust exposure compensation. 65
Unexpected
results when
flash set to V
(auto with red-
eye reduction).
Use any shooting mode other than Night portrait, and
change the flash mode to any setting other than V (auto
with red-eye reduction/red-eye reduction) and try taking the
picture again.
56, 73
Skin tones are
not softened.
• Under some shooting conditions, facial skin tones may not
be softened.
• For images containing four or more faces, try using Skin
softening
in the playback menu.
43
85, 11
1
Problem Cause/Solution
A