User Manual

202
Technical Notes
Troubleshooting
External Device Issues
Problem Cause/Solution A
Cannot establish a
wireless connection
with a smart device.*
• When establishing a wireless connection for the
first time, follow the instructions in the included
“SnapBridge Connection Guide” and connect.
• If a wireless connection is established, perform the
following operations.
-Turn the camera off and then on again.
- Restart the SnapBridge app.
- Cancel the connection and then establish a
connection again.
• Check the Network menu settings in the camera.
-Set Airplane mode to Off.
-Set Bluetooth M Connection to Enable.
• If the camera is registered with two or more smart
devices, select the smart device you want to
connect in Network menu M Bluetooth M
Paired devices in the camera. If two or more
cameras are registered in the SnapBridge app,
switch the connection on the app.
• Use a sufficiently charged battery.
• Insert a memory card with sufficient free space
into the camera.
• Disconnect the HDMI cable or USB cable.
• Enable Bluetooth, Wi-Fi, and the location data
functions on the smart device.
• In the A tab of the SnapBridge app M Auto link
options M turn on Auto link. If it is off,
Download pictures and Remote photography
can be used, but images cannot be downloaded
automatically.
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