User Manual

203
Technical Notes
Troubleshooting
* See the included “SnapBridge Connection Guide” and SnapBridge online help.
Cannot perform remote
photography from a
smart device that has a
wireless connection
established with the
SnapBridge app.*
• Remote photography cannot be performed when
a memory card is not inserted into the camera.
Insert a memory card.
• You may not be able to perform remote
photography while the camera is being operated.
–
Cannot download still
images at the original
size in the SnapBridge
app.*
For Bluetooth connections, the image size
downloaded is restricted to 2 megapixels. To
download still images at the original size, switch
Download selected pictures in the SnapBridge
app to a Wi-Fi connection.
–
Images saved in the
camera are not
displayed on a
connected smart device
or computer.
If the number of images saved on a memory card in
the camera exceeds 10,000, images captured
thereafter may not be displayed in a connected device.
•
Reduce the number of images saved on the memory
card. Copy the necessary images to a computer, etc.
–
Images are not
displayed on TV.
• A computer or printer is connected to the camera.
• The memory card contains no images.
• Remove the memory card to play back images in
the internal memory.
–
–
12
Nikon Transfer 2 does
not start when the
camera is connected to
a computer.
• The camera is off.
• The battery is exhausted.
• The USB cable is not correctly connected.
• The camera is not recognized by the computer.
• The computer is not set to start Nikon Transfer 2
automatically. For more information about
Nikon Transfer 2, refer to help information
contained in ViewNX-i.
–
109, 175
109, 115
–
–
The PictBridge screen is
not displayed when the
camera is connected to
a printer.
With some PictBridge-compatible printers, the
PictBridge startup screen may not be displayed and
it may be impossible to print images when Auto is
selected for Charge by computer in the setup
menu. Set Charge by computer to Off and
reconnect the camera to the printer.
119,
175
Images to be printed
are not displayed.
• The memory card contains no images.
• Remove the memory card to print images in the
internal memory.
–
12
Cannot select paper size
with the camera.
The camera cannot be used to select the paper size in the
following situations, even when printing from a PictBridge-
compatible printer. Use the printer to select the paper size.
• The printer does not support the paper sizes
specified by the camera.
• The printer automatically selects the paper size.
–
Problem Cause/Solution A