Operation Manual

170
Technical Notes
Troubleshooting
The camera
cannot focus.
• The subject is too close. Try shooting using Scene auto
selector or Close-up scene mode, or macro mode.
30, 31,
33, 56
• The subject is hard to focus on. 64
• Set AF assist in the setup menu to Auto. 107, 112,
146
• Turn the camera off and then on again. –
Colored stripes
appear on the
screen when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using Continuous H:
120 fps or HS 480/4×, the colored stripes may be seen in
the captured images and recorded movies.
–
Images are
blurred.
• Use the flash. 23, 52
• Increase the ISO sensitivity value. 107, 110,
120
• Enable Photo VR when shooting still images. Enable
Movie VR when recording movies.
107, 110,
112, 131,
145
• Use a tripod to stabilize the camera (using the selftimer at
the same time is more effective).
55
Bright specks
appear in
images
captured with
flash.
Flash is reflecting off particles in the air. Lower the flash, and
set the flash mode setting to W (off).
52
Flash does not
fire.
• A shooting mode that restricts the flash is selected. 66
• A function that restricts the flash is enabled. 68
Digital zoom
cannot be used.
• Digital zoom is set to Off or Crop in the setup menu. 107, 112,
146
• When movie recording starts with Movie options set to
d 2160/30p (4K UHD) or c 2160/25p (4K UHD),
the digital zoom magnification is restricted up to
approximately 2×.
125, 146
• Digital zoom cannot be used with certain shooting
modes or when using certain settings in other functions.
6
9, 107,
112, 146
Image size not
available.
• A function that restricts the Image size option is
enabled.
68
• When the scene mode is set to Easy panorama, the
image size is fixed.
39
Problem Cause/Solution
A