Operation Manual

171
Technical Notes
Troubleshooting
No sound when
the shutter is
released.
Off is selected for Shutter sound in Sound settings in the
setup menu. No sound is produced with some shooting
modes and settings, even when On is selected.
42, 112,
147
AF-assist
illuminator does
not light.
Off is selected for the AF assist option in the setup menu.
AF-assist illuminator may not light depending on the
position of the focus area or the current shooting mode,
even when Auto is selected.
107, 112,
146
Images appear
smeared.
The lens is dirty. Clean the lens. 163
Colors are
unnatural.
White balance or hue is not adjusted properly.
33, 107,
110, 115
Randomly
spaced bright
pixels (“noise”)
appear in
image.
The subject is dark and the shutter speed is too slow or ISO
sensitivity is too high. Noise can be reduced by:
• Using the flash 23, 52
• Specifying a lower ISO sensitivity setting 107, 110,
120
Images are too
dark
• The flash window is blocked. 21
• The subject is beyond the range of the flash. 178
• Adjust exposure compensation. 57, 59
• Increase ISO sensitivity. 107, 110,
120
• The subject is backlit. Use the flash or the Backlighting
scene mode.
23, 34,
52
Images are too
bright.
Adjust exposure compensation. 57, 59
Unexpected
results when
flash set to V
(auto with
redeye
reduction/ red-
eye reduction).
Use any shooting mode other than Night portrait, and
change the flash mode to any setting other than V (auto
with red-eye reduction/red-eye reduction) and try taking
the picture again.
32, 66
Skin tones are
not softened.
• Under some shooting conditions, facial skin tones may
not be softened.
37
• For images containing four or more faces, try using the
Skin softening effect in Glamour retouch in the
playback menu.
7
8, 107,
111
Problem Cause/Solution
A