Operation Manual
132
Appendices
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Appendices— Appendix A
Appendix A
Appendix A
Troubleshooting
Troubleshooting
If any problems are encountered with Nikon Scan, check the list below before contacting a Nikon rep re sen ta tive.
Problem Possible Cause
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4
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Nikon Scan displays the error, “Nikon
Scan was unable to fi nd any active
devices.”
• The scanner is turned off or not connected. Connect the scanner as described in the scanner
User’s Manual.
• The USB or IEEE 1394 (Firewire) interface is not correctly installed, or the device drivers are
missing or corrupted. See the manufacturer’s manual for de tails.
• The scanner device drivers are not correctly installed (Windows only). See the scanner hard-
ware manual for details.
• Your computer does not meet the specifi cations given in the system re quire ments.
• Nikon Scan is not correctly installed. Reinstall Nikon Scan as described in the scanner User’s
Manual.
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The host application does not
recognize the Nikon Scan plug-in
(Macintosh).
• The plug-in has not been copied to the application’s plug-ins folder.
• The application does not support Adobe Photoshop plug-ins. Use a dif fer ent host applica-
tion.
—Film jams in the scanner. See the scanner User’s Manual for information on resolving jams.
15
15
Images are out of focus.
• An autofocus operation was not performed before the image was scanned.
• The focus point requires adjustment.
85
87
86
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16
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Colors do not match the original.
• The monitor profi le chosen in the “Color Management” category of the “Preferences” dialog
does not match the mon i tor.
• The CMYK profi le chosen in the “Color Management” category of the “Preferences” dialog
does not match the printer.
• The RGB color-space profi le chosen in the “Color Management” category of the “Pref er -
enc es” dialog has too narrow a gamut (colors too vivid) or too wide a gamut (image lacks
contrast).
• Curves ( 41), color balance ( 51), or LCH ( 56) settings are incorrectly adjusted.
• Negative fi lm was scanned without an autoexposure operation.
• Monitor settings require adjustment.