Reference Manual

415Troubleshooting
Playback
NEF (RAW) images are not played back: The pictures were taken at image
qualities of NEF+ JPEG.
The camera does not display pictures recorded with other cameras: Pictures
recorded with other makes of camera may not be displayed correctly.
Some photos are not displayed during playback: Select All for Playback folder.
“Tall” (portrait) orientation photos are displayed in “wide” (landscape) orientation:
• Select On for Rotate tall in the playback menu.
• The photos are displayed in image review.
• The camera was pointed up or down when photo was taken.
Pictures cannot be deleted:
• The memory card is write-protected (“locked”).
• The pictures are protected.
Pictures cannot be retouched: The picture cannot be edited with this camera.
The camera displays a message stating that the folder contains no images: Select All
for Playback folder.
Pictures cannot be printed: NEF (RAW) photos cannot be printed by direct
USB connection. Transfer the photos to a computer and print them using
Capture NX-D. NEF (RAW) photos can be saved in JPEG format using the
NEF (RAW) processing option in the retouch menu.
Pictures are not displayed on HDMI devices: Confirm that an HDMI cable
(available separately) is connected.
Output to HDMI devices does not function as expected:
• Check that the HDMI cable is correctly connected.
• Check again after selecting Reset all settings in the setup menu.
Computers do not display NEF (RAW) images the same way as the camera does: Third-
party software does not display effects of Picture Controls, Active
D-Lighting, vignette control, or the like. Use Capture NX-D or ViewNX-i.
Pictures cannot be transferred to a computer: The computer operating system is
not compatible with the camera or image transfer software. Use a card
reader or card slot to copy the pictures to a computer.