Reference Guide (PDF Edition)

Table Of Contents
[FTP Error.]
Error code Solution
Err.31 Check that the FTP server address is correct (0 775).
Err.32 Check that the login name and password are correct (0 775).
Err.34 Check that the destination folder name is correct (0 775).
Err.35 Confirm that the destination folder is not write-protected.
Err.36 Check the DNS (0 775).
Err.37
Check firewall settings (0 339).
Check PASV mode settings (0 775).
Err.3F Turn the camera off and then on again.
[Error authenticating FTP server credentials.]
Error code Solution
Err.61 Check that the FTP server supports TLS 1.2 or later.
Err.62
Check that you are using the correct root certificate (0 336, 0 352, 0 780).
Err.63
Err.64
The camera cannot connect because the FTP server has requested a client
certificat
e. Check FTP server settings.
Err.65 Turn the camera off and then on again.
369
Troubleshooting Wireless LAN and Ethernet
Connections