Use and Care Manual

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ninjakitchen.com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power o
and unplug unit before troubleshooting�
Unit moves on counter while processing�
• Make sure the countertop and the feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing�
• If a base is soft after processing, put the CREAMi® Pint back in the freezer for several
hours or until desired consistency is reached.
• For best results, freeze base for at least 24 hours and process immediately after
removing from the freezer. If the processed base is still not firm, try setting your freezer
to a colder temperature. The unit is designed to process bases between 9°F and -7°F.
• The proportion of fat or sugar may be too high in your recipe. Consult the inspiration
guide and use the included recipes as a guide for best results.
Frozen treat looks crumbly or powdery after processing�
• When bases are frozen in very cold freezers, they may come out crumbly. After running
a One-Touch Program, use the RE-SPIN program to make your frozen treat smoother
and creamier.
• The proportion of fat or sugar may be too low in your recipe. Consult the inspiration
guide and use the included recipes as a guide for best results.
One-Touch Programs will not illuminate�
• Ensure the unit is plugged into a working outlet before installing the outer bowl. Then
press the power button to select a program.
• Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl
is not installed correctly, the install light will flash. If the paddle is not installed correctly,
the install light will illuminate. All One-Touch Programs will illuminate when the unit is
fully assembled.
• The unit does not allow you to run programs back to back. Between programs, lower the
bowl and check the results before raising the bowl and running another program.
Install light is flashing�
• The outer bowl is not installed or is not installed correctly. Make sure to install the paddle
into the outer bowl lid and the lid onto the outer bowl. Then place the outer bowl onto
the motor base with the handle centered below the control panel. Twist the handle to the
right to raise the platform and lock the bowl in place.
Install light is steadily illuminated�
• The outer bowl is correctly installed, but the paddle is missing or has been incorrectly
installed. Lower the platform by pressing and holding the bowl release button on the left
of the motor base while twisting the outer bowl handle toward the center. Be sure the
paddle is installed in the lid.
One progress bar light as well as all program lights are flashing�
• The motor has overloaded and needs to be reset. Unplug the unit, remove the bowl, and
allow the motor base to cool for approximately 15 minutes before running again.
• Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
• The ingredients you are trying to process might be too dense. Make sure you are using
ingredients with sugar or fat. Follow the recipes in the inspiration guide for best results.
• Your freezer might be very cold. The unit is designed to process bases between 9°F
and -7°F. Change the setting of your freezer, move the pint to the front of your freezer,
or leave the pint out on the counter for a few minutes before processing.
• DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.
Middle two segments of the progress bar are flashing�
• There was an error and the program did not successfully complete. Check that the
paddle is installed properly and try running the program again.
Pint froze at an angle in the freezer�
• For best results, do not process a pint that has been frozen at an angle or scooped out
of and then refrozen unevenly.
• Always smooth-out the surface of your ice cream before re-freezing. If the pint is frozen
unevenly, put the pint in the fridge to allow the ingredients to melt. Then whisk to make
sure the ingredients are combined. Refreeze, making sure to place the pint on a level
surface in your freezer.
Outer bowl will not release from motor base after processing�
• Wait approximately 2 minutes, then try to remove the outer bowl again. Hold the release
button on the left side of the motor base and twist bowl handle clockwise to remove.
This may take some force.
• To prevent the outer bowl from getting stuck on the motor base, make sure the cavity
on top of the paddle is fully dry before processing. Also, when processing dierent bases
consecutively, make sure to rinse and dry the paddle after processing each base. With
some recipes, water may freeze between the paddle and motor base causing them to
stick together; drying the paddle between runs will prevent this.
Inside of CREAMi Pint is scratched�
• Light scratching of the pint is normal after regular use. To keep the pint from scratching,
prep ingredients in a separate bowl and avoid aggressive use of metal utensils in the pint.
Clean with soft, non-abrasive cloths.
REPLACEMENT PARTS
To order additional parts and attachments, visit ninjaaccessories.com.
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