Use and Care Manual

14
ninjakitchen.com
15ninjakitchen.com
CARE & MAINTENANCE
CLEANING
Hand-Washing
Wash containers, lids, and paddle in warm,
soapy water. Use a dishwashing utensil with
a handle to clean the paddle. Thoroughly
rinse and air-dry all parts.
Dishwasher
Containers, lids, and paddle are dishwasher
safe (top rack only). Ensure the paddle, pint,
outer bowl, and lids are all separated before
placing them in the dishwasher.
Outer Bowl Lid
Remove the paddle before cleaning the outer
bowl lid as ingredients may be stuck under
the paddle. Then run warm water through
the paddle release lever and out the drain
holes on either side. Position the lid with the
lever side down to fully drain the lid.
Remove the dark grey rubber lip seal
wrapped around the middle of the
underside of the outer bowl lid. Then hand
wash the lid and seal with warm, soapy
water or place in the dishwasher.
Motor Base
Unplug the motor base before cleaning.
Wipe motor base with a clean, damp cloth.
Do not use abrasive cloths, pads, or brushes
to clean the base.
Using a damp cloth, wipe the spindle below
the control panel after each use.
If liquid is trapped between the motor base
and the platform, raise the platform to clean.
Place the outer bowl onto the motor base
with the handle centered below the control
panel. Twist the handle to the right to raise
the platform. Then use a damp cloth to
clean the area between the base and the
raised platform.
STORING
For cord storage, wrap the cord with the
hook-and-loop fastener near the back of the
motor base. DO NOT wrap the cord around
the bottom of the base for storage.
Do store any remaining attachments alongside
the unit or in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system
that prevents damage to the motor and
drive system should you inadvertently
overload it. If the unit is overloaded, the
motor will be temporarily disabled. Should
this occur, follow the reset procedure below.
1 Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately
15 minutes.
3 Remove the outer bowl lid and paddle.
Ensure no ingredients are jamming the
lid assembly.
IMPORTANT: Ensure that maximum
capacities are not exceeded. This is the most
typical cause of appliance overload.
DO NOT process a solid block of ice or
ice cubes. DO NOT make a smoothie or
process hard, loose ingredients. Fruit must
be crushed to release its juice or combined
with other ingredients and frozen before
processing.
NOTE: Before cleaning, make sure to
remove the Creamerizer™ Paddle from
the outer bowl lid by rinsing the lid and
then pressing the paddle latch.
NOTE: For best results, use a dishwasher
to remove stuck-on ingredients.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as containers, lids, paddles, motor bases,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY