User's Manual

Consumer Information

Troubleshooting

Before seeking assistance, please review the following problems and solutions. You can also visit

support.nintendo.com for assistance and additional troubleshooting and repair options, or call 1-800-255-3700.

NOTE: Please also review any instruction manuals for the games or accessories you may be using.

The system won’t charge or the recharge LED doesn’t light up or stay lit.

• Make sure you are using the correct AC adapter, Model No. WAP-002(USA).

• Check the battery placement to make sure it is installed correctly (see page 23).

• Disconnect the system from the AC adapter and unplug the adapter from the wall outlet. Wait approximately 30 seconds and then

reconnect the components. (Review the battery-charging procedure on page 9.)

• Make sure you are charging the battery pack within an ambient temperature range of 41˚F – 95˚F (5˚C – 35˚C). The battery pack

may not charge properly outside of this range.

• If the recharge LED is blinking or won’t stay lit, visit support.nintendo.com for assistance and additional troubleshooting and

repair options, or call 1-800-255-3700.

The system won’t turn on or there is no picture or sound.

• Make sure the battery pack is charged (see page 9).

• Check to see if the power LED lights up when you press the POWER Button.

• If you are using a Game Card, make sure it is fully inserted into the Game Card slot until it clicks into plac

• The battery pack may be installed incorrectly. Check the installation of the battery pack (see page 23).

• Wake the system if it is in Sleep Mode. For details on how to wake the system from Sleep Mode, read the instructions for the

software you are using.

Wireless communication doesn’t work or works inconsistently.

• Check the signal strength icon. If it appears as

, move closer to your communications partner or to your wireless

access point.

• External causes, such as cell phones, computers, microwaves, or even physical barriers, can interfere with wireless communica-

• Stickers or covers may interfere with wireless communication. If you have added these items to your system, try removing them

and checking wireless communication again.

I can’t disable the Parental Control settings.

• Make sure you have entered the correct PIN to access Parental Control settings.

• Make sure you have entered the correct answer for your secret question.

The Touch Screen doesn’t seem to operate or respond correctly to stylus input.

• The Touch Screen may need to be recalibrated. Use the calibration procedure in System Settings to recalibrate the Touch Screen

(see Other Settings, page 16).

NOTE: You can also go directly to the Touch Screen calibration procedure by following this procedure. First turn the power

While

holding,

press

• If you have attached a screen protector (sold separately) incorrectly to the Touch Screen, try removing it and using the Touch

Screen again. If it operates correctly, either try reattaching the screen protector, carefully following the instructions included with

Not aligned correctly Dirt or air bubbles present

For additional assistance, visit support.nintendo.com.