User's Manual

37
<If network connection cannot be established>
1. Check if the network setting is correct.
2. Check the TCP/IP setting.
① IP address of the server where AccessManager
Professional is installed.
② The server and the terminal must use the same port.
④ Related settings if DHCP is not used.
3. Synchronize the terminal and the server settings.
<If the door does not open after authentication>
1. Check the time period during which access is allowed.
2. Check JP1 jumper status is correct. (refer to install guide)
<If users cannot be registered>
In default configuration, this product operates in network mode
which requires a proper network connection for user registration.
Check the network connection, or disable network mode to not use
the network.
<If the product is unstable or does not function>
1. In the terminal by selecting “Menu”  “Reset” menu.
2. Restart the server if the server management program is in
use.
3. If the terminal buttons do not function, restart the terminal by
pushing external reset button located right side of terminal.
4. If the problem remains after the above actions are taken,
contact the Customer Support Team.