User's Manual

Troubleshooting

1. Check if there is any dust on the touch sensor, and clean the

sensor with soft towel or paper.

2. If the area of the finger touching the screen is large,

sensitivity may drop. Use your fingertip when touching the

screen.

3. Scratches or damage to the touch sensor may result in

malfunctioning. Check for scratches or damage to the touch

screen.

4. Adjust the sensitivity of the touch screen by selecting

“Initialization” Æ “Calibration”.

The device is designed to respond when your finger is removed from

the touch screen. If the position where the finger was placed is

different from the position where the finger was removed, the touch

function may not work properly

1. If the terminal uses 1:N authentication in network mode,

server overload may occur, resulting in slow authentication

and recognition. In this case, a dedicated server should be

used.

2. Check if the finger and the sensor are clean. Clean the finger

and the sensor. If the user’s finger is hurt, the user must

3. If the fingerprint is not clean, lower the security level of the

user and use the 1:1 authentication method.

Input the user’s ID in 1:1 mode and check if the user exists.