User's Manual

16
YOU SUCCESSFULLY COMPLETED THE SIGNAL SCAN, BUT YOUR INTERNET
BROWSER CANNOT CONNECT TO A WEB SITE
If you tried to connect to only one Internet address, try to connect to a few more. It is important
to try a few different Internet addresses because the single site you were unable to reach may
indicate that the site is out of service, not that the RSU is malfunctioning.
However, if you tried to reach a few sites without success, you may need to refresh your RSU’s
connection with your service provider.
When your RSU first connects with your service provider’s equipment, your computer is assigned
an IP address. This IP address ensures that the Internet information you request can reach your
computer and your Internet browser.
If your Internet browser cannot open any sites:
1 Make sure your computer is set up to automatically receive an IP address, as described in the
section, “Setting up the computer to dynamically receive an IP address” on page 3.
2 Refresh the connection with your service provider by performing one of the following:
• If you are a Windows user, open the LinkMonitor program. Click the
Renew IP Address button.
• If you are using a non-Windows operating system, reboot your computer.
3 Try opening a few web sites with your Internet browser.
THE LIGHTS ON THE RSU BLINK MORE SLOWLY THAN NORMAL
When your RSU searches for a service provider signal, the lights on the RSU blink on and off
rapidly. If you notice the RSU’s lights blinking more slowly than usual, this usually indicates that
your RSU is trying to register with your service provider.
During registration, your service provider may be checking records to indicate that you are a valid
user of the service provider’s system. In most cases, the registration process happens so quickly
you hardly notice a change in the blink rate of the lights on your RSU.
However, if the lights blink slowly for an extended time (more than 30 seconds):
1 Force your RSU to scan for another signal by unplugging the Ethernet cable from the
computer RSU or by using the LinkMonitor application’s Start Scan button.
2 Repeat the procedure described in the section “Using the indicator lights to find the strongest
service provider signal” on page 8.
At the end of this procedure, you should have plugged the Ethernet cable back in.
3 Perform one of the following:
• If your RSU successfully registers, as indicated by continuously lit lights, you can use your
connection.
• If the lights on your RSU continue to slowly blink on and off, contact your service pro-
vider.
YOU RECEIVE A DIALOG BOX INDICATING THAT YOU CANNOT CONNECT
TO YOUR SERVICE PROVIDER
When you try to connect with your service provider, you may receive a message on your computer
indicating that you cannot connect at this time.
You may receive this message for any number of reasons, such as the service provider’s
equipment may be malfunctioning, your RSU is malfunctioning, or your service provider is still
processing your payment or identification records.