nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 1 (29) Repairhints Version 1.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 2 (29) Repairhints Version 1.0 Approved GENERAL -General handling PDA-module GP-1, SIM-Flex GEM-1 and PDA-LCD are the same for all products. CMT-module GE-8s ( MCM1 code 0200725 ) and User Interface-module GK-2 are meant for RAE-1/I, while GE-9s ( MCM1 code 0200865 ) and UI-module GK-2-1 are meant for RAK-1/I.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 3 (29) Repairhints Version 1.0 Approved INTRODUCTION IMPORTANT: This document is intended for use by authorized NOKIA service centers only. The purpose of this document is to provide some further service information for NOKIA Communicator 9000/I. It contains a lot of collected tips and hints to find failures and repair solutions easily.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 4 (29) Repairhints Version 1.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 5 (29) Repairhints Version 1.0 Approved HARDWARE CHANGES RAE-1 / RAK-1 SB 010 / RAE-1 STRANGE CHARACTERS ON THE DISPLAY In some communicators the phone display (LCD) becomes scrambled if the user has pressed e.g. 2-5-8-0 keys of the phone’s keypad very quickly. Typically there will be additional, missing or odd pixels at the top of the field strength or battery level bars.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 6 (29) Repairhints Version 1.0 Approved USER INTERFACE PROBLEMS Check all connectors and flexfoils for their condition –if bent, dirty or poor soldered. Display failures CMT: Too low or too strong Display contrast or missing segments: Check for poor soldering and/or mechanical condition of flexfoil Check if segments missing after fast pressing keypad (eg.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 7 (29) Repairhints Version 1.0 Approved SIMCARD FAULTS "Insert SIMcard" Check mechanical appearance of SIMflex GEM-1, change if necessary nOK Check signals at E400: pin90 SIMreset pin91 SIMdata pin92 VSIM pin94 SIMclk OK Check SIMlines for disconnections or shorts to GND nOK Check voltage at E400 pin 93, 4.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 8 (29) Repairhints Version 1.0 Approved VSIM after switching on the phone without SIMcard. E 400 pulses up VSIM four times to an amplitude of 5 Volt. If the phone is switched on with SIMcard Vsim keeps on 5 Volt expected that SIMcard is not dirty or damaged. Note that SIMClock and SIMData are only present when SIMcard is active, for example when phone registers to network.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 9 (29) Repairhints Version 1.0 Approved SIMflex GEM-1 Check mechanical appearance of flexfoil, change if pads torn off or traces are damaged. SIMlines faulty Check connection between E400 pin 90 and X212 pin 7 (100 Ohm, R331). E400 pin 91 and X212 pin 9 (100 Ohm, R338). E400 pin 94 and X212 pin 6 (68 Ohm, R330).
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 10 (29) Repairhints Version 1.0 Approved NOT CHARGING If it is necessary to take measurements in the charging-circuit you have the possibility to activate charging-mode in the service-jig by closing SW 1! Nothing happens if charger is connected First check X121 and PAR-1 if soiled or oxidized. Check Vcharge-line for disconnections.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 11 (29) Repairhints Version 1.0 Approved NOT CHARGING "Not charging" appears if charger is connected Calibrate Charger/batt.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 12 (29) Repairhints Version 1.0 Approved SELFTEST FAILED If “Selftest failed“ appears on LCD, MCU (located on MCM1) is able to work and the watchdog of PSL (N230) can be served. To get more information about the fault use PCLocals: initialise CMT to local mode and choose CMT Power up Selftests. Try to flash CMT-module in case of failed selftests like MCU DSP code download or similar.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 13 (29) Repairhints Version 1.0 Approved CMT MODULE DOES NOT SWITCH ON In this case check first of all the fault with the normal battery, do NOT connect a service-battery to the phone. If the CMT-module does not switch on disassemble it and check resistance of capacitors C763 and C790-793.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 14 (29) Repairhints Version 1.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 15 (29) Repairhints Version 1.0 Approved SWITCHES OFF INTERMITTENT 12.87 12 If the communicator intermittent switches off itself and the symptom can be reproduced by moving the battery sideways, check that the space between the right edge of connector X202 and the chassis is 0.5mm.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 16 (29) Repairhints Version 1.0 Approved PDA – MODULE FAULTY Because of very detailed troubleshooting diagrams in the service manual we will describe in the following only the most common faults of the PDA-module. For more information refer to Servicemanual chapter 8 (Faultfinding & Disassembly). If you suppose a faulty FLASH, never change D163.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 17 (29) Repairhints Version 1.0 Approved POOR OR NO SERVICE (RAE–1) First of all: Check the appearance of all mechanical components, connectors and connections like coax cable and connectors X503 / X501 / X035. If the mechanical condition is OK, calibrate RX/TX values to find out the trouble. RX failed Check the TX-spectrum at standard frequency (902MHz /CH 60).
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 18 (29) Repairhints Version 1.0 Approved RAE-1 RX FAIL Check SCLK at R823 SDATA at R824 SENA1 at R825 PDATA0 at R507 Check: TXIN at R551 TXIP at R553 TXQP at R554 TXQN at R556 OK Check AFC at R800: ~2.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 19 (29) Repairhints Version 1.0 Approved LOW OR NO TX POWER (RAE–1) First of all check always the appearance of all mechanical components, connections or connectors like coax cable, and connectors X503 / X501 / X035.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 20 (29) Repairhints Version 1.0 Approved RAE-1 TX FAIL OK Check SCLK at R823 SDATA at R824 SENA1 at R825 Check: TXIN at R551 TXIP at R553 TXQP at R554 TXQN at R556 OK Check AFC at R800: 0.2-4.6VDC nOK Change E400 Check 26MHz at C803 freq.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 21 (29) Repairhints Version 1.0 Approved POOR OR NO SERVICE (RAK–1) First of all check always the appearance of all mechanical components, connections or connectors like coax cable, and connectors X503 / X501 / X035. If the mechanical condition is OK, calibrate RX/TX values to find out the trouble.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 22 (29) Repairhints Version 1.0 Approved RAK-1 RX FAIL Check SCLK at R823 SDATA at R824 SENA1 at R825 PDATA0 at R507 Check AFC at R800 0.2-4.6VDC nOK Change E400 Check 26MHz at C803 frequency deviation +- 50Hz nOK Change B800 nOK Check/change E400 Check UHF 1529.4 MHz at N820, pin6 nOK Change G001 Check 1842.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 23 (29) Repairhints Version 1.0 Approved LOW OR NO TX POWER (RAK–1) First of all check always the appearance of all mechanical components, connections or connectors like coax cable, and connectors X503 / X501 / X035. Measurements taken by active unit TX channel 698, 1747.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 24 (29) Repairhints Version 1.0 Approved RAK-1 TX FAIL OK Change E400 nOK Check SCLK at R823 SDATA at R824 SENA1 at R825 Check: TXIN at R551 TXIP at R553 TXQP at R554 TXQN at R556 OK Check AFC at R800: 0.2-4.6VDC nOK Change E400 Check 26MHz at C803 frequenz-devitation +-50Hz nOK Change B800 Check SYNTHPWR at R601 nOK Check/change E400 Check UHF 1529.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 25 (29) Repairhints Version 1.0 Approved Spectrum out of range / no spectrum (noise only) First of all check always the appearance of all mechanical components, connections or connectors like coax cable, and connectors X503 / X501 / X035. Check 26 MHz reference frequency at N820, pin 8 Change B800 if frequency deviation higher than +/-50Hz Check VREF 4.
nokia Service & Competence Center Europe Customer Care Training Group CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 26 (29) Repairhints Version 1.
nokia Service & Competence Center Europe Customer Care Training Group © NMP 2001 CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 27 (29) Repairhints Version 1.
nokia Service & Competence Center Europe Customer Care Training Group © NMP 2001 CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 28 (29) Repairhints Version 1.
nokia CONFIDENTIAL RAE/K-1 Introduction Date 05.04.2001 Service & Competence Center Europe Customer Care Training Group 29 (29) Repairhints Version 1.0 Approved CHANGE HISTORY Originator CC-TrainingGroup CC-TrainingGroup © NMP 2001 State Draft Version 0.1 Date Comment 16.03.2001 First draft version for the repair group Approved 1.0 05.04.2001 First approved version. Comments of repairgroup added.
