Quick Start Guide
Femtocell Multi-band SOHO Quick Start Guide
10
Common Troubleshooting Procedures
Issue Description and Resolution
Power
Internet
Status
GPS
3G
4G
Device has a hardware issue.
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Device unable to capture GPS signal.
Without GPS signal lock, device is still
able to proceed through setup and
operate normally. You may receive
SMS or email notifications to verify
your device use address for
emergency 119 or 911 call safety.
Any
Any
Any
Solid Orange
Any
Any
Device connection issue with
router.
Flashing
or
Solid Green
Solid Orange
Off
Any
Off
Off
Device is unable to reach network.
Check with Internet Service Provider
on network settings. Ensure ports
UDP 500, UDP 4500 and UDP 123 are
opened.
Flashing or
Solid Green
Flashing
Orange
Off
Any
Off
Off
Unable to activate the device
with
network.
Flashing
or
Solid
Green
Solid Green
Solid or
Flashing
Orange
Any
Off
Off
3G, 4G, service is not
available.
Device may not be used in market
or remote disabled.
Solid Green
Solid Green
Solid or
Flashing
Green
Any
Off
Off
Device has reached maximum
number of active voice and data
connections for each technology.
Attempt to call again after
existing calls are terminated.
Solid Green
Solid Green
Flashing
Green
Any
Flashing
Green
Flashing
Green
The device is overheated.
Move device to a cooler location.
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange