Ventus Mobile Ventus Freedom 5.0 User Guide for Windows Mobile Pocket PC Release 5.0 Document Version 1.
Disclaimer This document is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Contents Ventus Mobile Ventus Freedom 5.0.............................................. 1 User Guide for Windows Mobile Pocket PC........1 Preface................................................................... 5 Audience.......................................................................................... 6 Audience................................................................ 6 Related Documentation.................................................................... 6 Related Documentation.....
Using the TELKOM Ventus Mobile Services..... 20 Managing Your Emails................................................................... 21 Reading Emails and Attachments................................................... 21 Attachment Handling............................................................... 23 Writing a New Email................................................................ 23 Managing Calendar Appointments................................................. 24 Managing Calendar Appointments.
Preface Welcome to TELKOM Ventus Mobile, which offers a full range of mobile office applications to help you keep up with your important emails, calendar and contacts. Ventus Mobile uses True Push technology, so there is no need for synchronization and no delays in getting the latest information. TELKOM provides secure, real-time, wireless access to enterprise applications through your mobile device. This guide provides information for managing and using your mobile device.
Audience This guide is intended for enterprise users accessing corporate applications and data using TELKOM Ventus Mobile and a mobile device. It assumes that you have a mobile device with wireless access and that you are familiar with using this device. Related Documentation The TELKOM document set includes the following documentation: 4. Ventus Freedom5.0 User Guide for Pocket PC - provides instructions on how to use Ventus Mobile with Windows Mobile Pocket PC devices, such as Qtek and HP iPAQ. 5.
Chapter 1: Introducing TELKOM Ventus Mobile Installation Package TELKOM Ventus Mobile for mobile Pocket PC devices running Windows Mobile operating system is delivered as a standard Windows Mobile installation file. You can recognize the file by the .CAB extension. The name of the installation file for Pocket PC devices includes the characters ‘PPC’.
Figure 1. Settings menu Figure 2. Connections For additional help, please contact your IT administrator or service provider. Some service providers deliver the settings to your device by SMS on request. 8 PT. Telekomunikasi Indonesia, Tbk.
Chapter 2: Installation and Activation This chapter describes how to install the TELKOM Ventus Mobile application to your mobile device. Note that only one device can be used for each email account. When you wish to change to a new device, the old device should be uninstalled first. Please follow these steps to install TELKOM Ventus Mobile to your mobile device: 1. Copy the TELKOM Ventus Mobile installation package (.CAB file) to the device. There are several ways to do this: a.
Figure 3. Language Selection 4. The device needs to reboot. Remove it from any attached cradle and press ok to reboot. Figure 4. Restart 5. Accept the licence terms, and press next. Figure 5. Licence Agreement 10 PT. Telekomunikasi Indonesia, Tbk.
6. An informative screen about the packet data connection is displayed. Press Next. Figure 6. Packet Data Info 7. A screen asking you to select if you want calendar and contacts to be synchronized is displayed. You can change the selection later on. Press next. Figure 7. Calendar And Contact Synch Selection 8. This step occurs only if there are events in your calendar and you have selected the calendar to be synchronized.
been used by someone else previously, it is recommended to replace the calendar, to avoid getting their events into your calendar (the device does not distinguish between different people’s events). Figure 8. Replace Or Merge Calendar 9. After this a connection is established. If there is a problem with the APN (access point) a connection error will be displayed. You can cancel the installation and go and set the correct APN. See the Network Connections chapter above for details.
Figure 9. Activation Code 11. If you have received an email to your desktop email requesting the Activation Code, you can simply reply to the email with the activation code as the first line of the reply. If you have not received an email, deliver the activation code to your IT Administrator who can activate your service using the code. Figure 10. Example Activation Email NOTE! The Activation Code includes your personal encryption key for the service.
running in the background and continue using your device normally. Figure 11. Activation Successful Screens Installation and activation is now complete. 14 PT. Telekomunikasi Indonesia, Tbk.
Chapter 3: Settings and Tools The TELKOM Ventus Mobile application has been designed to perform all basic configurations itself during the installation and client activation. This chapter describes in detail what kinds of settings and tools you can use to help you utilize the services efficiently and optimize your mobile email, calendar and contact handling experience. The settings and tools are explained in this chapter.
Settings There are a number of settings you can edit or view by selecting Settings… from the Tools menu. Connection Settings On the first tab you find the Connection settings: Figure 13. Connection Settings Connection mode: this setting allows you to select whether the application should be Always connected or Connected periodically. This setting does not significantly affect the amount of data transferred.
Figure 14. Customize Timings Keepalives: defines if Ventus Mobile is allowed to send keepalive signals. The recommended option is ‘Automatic’, which means that the device starts sending keepalive signals only if it notices that the network connection is lost periodically. The purpose is to ensure a connection in networks where an idle connection is automatically cut after a certain period. Option ‘On’ means that the device sends keepalive messages with 2 minute intervals.
Figure 15. Email Settings Email address: user’s email address. This is automatically set during activation and should not be changed. Keep emails less than: defines the maximum age of email messages that are stored in the device’s inbox. If email items are older than this time limit, Ventus Mobile clears those items from the device’s inbox automatically. The items are not deleted from the server, so you can access them from your desktop email. The purpose of this setting is to save memory on your device.
events to be removed should be by changing the Synchronize events less than n days old setting. Synchronize events less than n days old: this setting allows you to control how old calendar events are synchronized to your device. Contacts Settings On the Contacts tab can be found the following: Figure 17. Contacts Settings Synchronize contacts: with this setting you can define if contact information is kept synchronized with the contacts on your mail server. TELKOM Ventus Freedom 5.
Chapter 4: Using TELKOM Ventus Mobile TELKOM Ventus Mobile offers a full range of mobile office applications to help you keep up with your important emails, calendar and contacts. This chapter describes how to use TELKOM Ventus Mobile. Starting the Ventus Mobile Application Ventus Mobile starts automatically in the background when you switch your device on. Therefore, you do not have to do anything special to get it running.
Managing Your Emails New emails arrive automatically when TELKOM Ventus Mobile is running and there is a packet data connection. Ventus Mobile starts up automatically and is running as long as you do not set it to ‘Paused’ state. If the network connection is lost, Ventus Mobile reconnects automatically as soon as the network is available again. All the actions performed on the mobile device are mirrored to the desktop.
displays the following commands: Mark for Download, Mark as Unread, Move to…, Language, Select All, Copy and Edit My Text…. Figure 20. Edit Email Menu Here is a short description of each command: Delete: Deletes your email, just like on your desktop mail reader. The mail is deleted from the mail server. Reply: Replies to the sender. Sent mails are stored to your sent items folder just as if you would have replied on your desktop. Back: Moves to the previous email in the Inbox.
Figure 21. Menu In Inbox Delete, Reply and Mark as Unread, are explained above. The other available selections are described here: New: Click this to write a new mail. Move…: This option moves the email to another folder. Reply All: Replies to all recipients Forward: Forwards the email.
-button. You can add attachments by selecting Tools >Add Attachment from the menu at the bottom of the screen. Enter your text in the Subject and Body fields and press the Send-button to send your email. Figure 22. New Email Managing Calendar Appointments With the TELKOM Ventus Mobile calendar active, your calendar changes are immediately mirrored when a change occurs either on the device or your calendar server.
Figure 24. Meeting Response Prompt When you create appointments in the device calendar and add invitees, the changes are also reflected in your desktop, and invitations are sent by email. Attendees cannot be seen on the calendar entry on Windows Mobile devices. For more information on using your calendar, please see your device user manual.
Chapter 5: Docking your Device to a Cradle When the Windows Mobile device is connected to the PC via cable, the TELKOM Ventus Mobile notices this and starts communicating directly with the server over your LAN connection. Therefore, all changes in the server or in the device are communicated directly to the connector over a fixed connection. When the device is taken away from its cradle, the Ventus Mobile starts to use the packet data connection again.
Chapter 6: Upgrading Ventus Mobile Upgrading your TELKOM Ventus Mobile 5.0 can be done on top of a Smartner Duality 4.0. If you have an older version, upgrading requires you to first uninstall the old client, and then installing the new one. The reinstallation process is similar to the initial installation.
Chapter 7: Uninstalling Ventus Mobile This chapter describes how to uninstall TELKOM Ventus Mobile from your mobile device. 1. Pause Ventus Mobile. 2. Go to Settings>System on the start menu and select Remove Programs. 3. From the application list, select TELKOM Ventus Mobile and press Remove Figure 25. Removing the Installation 4. Confirm the operation. You will be prompted whether you want to clear the calendar (if the service was in use).
Chapter 8: Troubleshooting and FAQ This chapter presents steps to perform on your mobile device if you want to check that it is working correctly and to locate possible errors and frequently asked questions (FAQ). Troubleshooting It is highly recommended that you perform these tests before you contact your IT administrators for additional support. 1. Check the status of the client - The status screen should show ’Connected’ 2.
6. If you still experience problems, contact your IT administrator for additional support. Please add the log files to your support request. - To locate the log files, open Programs>File Explorer and browse to the My Device>TELKOM Ventus Mobile folder. The log files are named EXMController.txt and ExmTransprt.txt. If there are similar files with the extension .old, please provide these also.
Chapter 9: Additional Support Additional support For additional support on using the TELKOM Ventus Mobile service: • • contact your IT administrator contact your company’s PC HelpDesk For additional help on your phone’s mobile connectivity, please contact your phone manufacturer or your mobile operator.
